Front Desk Agent

Marriott Vacations; Lihue (HI); Hybrid; USD 39,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay

Free daily associate meal

Free on-site employee parking

Complimentary soft drinks, coffee and茶

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent in Hawaii to check guests into villas, explain amenities, and coordinate with other departments to resolve requests. The role emphasizes exceptional guest service and clear communication to ensure memorable stays.

The position requires flexibility to work various shifts, holidays, and weekends. Competitive hourly pay and access to employee perks accompany the role.

Qualifications

• No formal education or professional certifications specified in the posting.

Responsibilities

• Checks Owners/guests into their villas and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds to guests' questions, concerns, and requests and coordinates with other departments to resolve issues.
• Explain room features to guests (e.g., use of room key, ice and vending areas).
• Follow up with Owners/guests to ensure requests are met to satisfaction.
• Answers telephone calls and routes to proper department; may assist with bellman and runner duties.

Job description

Hourly Rate: $34.18

Hourly Wage: $34.18

Job Status: Casual (0-19 / hours per week)

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), w e make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

S ite Specific Perks

• Competitive Pay
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position
• Free daily associate meal
• AAA Four Diamond Resort
• Free on-site employee parking
• Complimentary soft drinks, coffee and tea
• Company branded attire for outdoor associates
• Complimentary work shoes
• Quarterly team luncheon celebrations and awards
• Discounted theme park tickets and rental cars
• Community service opportunities

As a Guest Services Agent , a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, ser vices, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues .
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc. )
• Follow s up with Owner/ guests to ensure their requests or problems have been met to their satisfaction.
• A nswer s telephone calls and routes calls to the proper department as applicable .
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ from property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.