Lead Field Services Technician – Office Equipment Specialist

Ricoh Americas Corporation; Rialto (CA); On-site; USD 27,000 - 36,000; Full time

Job summary

Ricoh Americas Corporation is seeking a Senior Field Representative in Field Services Support to service and repair office equipment at customer sites, typically within a defined geographic area. The role requires taking ownership of territory, managing inventory and customer relationships, providing 2nd level technical support, and driving revenue through leads and service contracts.

You will perform diagnostics, installation, retrofits on complex devices, train other technicians, and act as a

Responsibilities

• Serves and repairs a core set of highly complex office products.
• Manages territory, inventory, and customer relationships.
• Provides 2nd level technical support to other technicians.
• Drives revenue through supply leads and contract service opportunities.
• Completes administrative tasks accurately and adheres to policies.

Job description

Ricoh Americas Corporation is seeking a Senior Field Representative in Field Services Support to service and repair office equipment at customer sites, typically within a defined geographic area. The role requires taking ownership of territory, managing inventory and customer relationships, providing 2nd level technical support, and driving revenue through leads and service contracts.

You will perform diagnostics, installation, retrofits on complex devices, train other technicians, and act as a