Senior Field Technician — Office Equipment & Territory Lead

Ricoh Americas Corporation; Fontana (CA); On-site; USD 27,000 - 36,000; Full time

Job summary

Ricoh Americas Corporation is seeking a Senior Field Representative for Field Services Support in Fontana, CA. The role focuses on servicing and repairing a core set of complex office products and managing customer relationships within a defined territory.

The candidate acts as a specialist, provides 2nd level technical support, and drives revenue through leads and service opportunities while adhering to company policies and working with minimal supervision.

Qualifications

• Requires 1 industry certification.

Responsibilities

• Specializes in servicing and repairing a core set of highly complex office products.
• Manages territory, inventory and customer relationships.
• Provides 2nd level technical support to other technicians.
• Drives revenue opportunities through supply leads, contract sales and service leads.
• Performs diagnostics, installation, removal and retrofits on complex devices.
• Acts as a role model with professional appearance and behavior.

Education

Industry Certification

Job description

Ricoh Americas Corporation is seeking a Senior Field Representative for Field Services Support in Fontana, CA. The role focuses on servicing and repairing a core set of complex office products and managing customer relationships within a defined territory.

The candidate acts as a specialist, provides 2nd level technical support, and drives revenue through leads and service opportunities while adhering to company policies and working with minimal supervision.