Field Services Technician II — Tech Repair & Support

Ricoh USA, Inc.; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K

Health Savings Account

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh USA, Inc. is seeking a Field Representative II, Field Services Support in Dallas, TX. The role involves servicing and repairing Ricoh products at customer locations within a defined geographic area, handling both standalone and networked environments.

You will manage territory, inventory, and customer relationships, while driving revenue through leads, contract sales, and service opportunities. Strong technical and communication skills are essential.

Qualifications

• Journeyman level technical knowledge typically gained through technical school.
• Valid state driver’s license and auto insurance coverage required due to extensive use of personal vehicle.

Responsibilities

• Achieves expected productivity levels with assigned workload and experience.
• Manages territory, inventory, and customer relationships.
• Demonstrates technical and customer relation skills to drive revenue through leads and contract opportunities.
• Performs servicing and repair procedures including diagnostics, installation, removal, and retrofits on equipment.
• Maintains parts inventory and adheres to territory back-up and administrative tasks.

Skills

Electro-mechanical knowledge

Troubleshooting

Interpersonal skills

Verbal communication

Customer service

PC software applications

Education

Technical school completion

2+ years related experience

Job description

Ricoh USA, Inc. is seeking a Field Representative II, Field Services Support in Dallas, TX. The role involves servicing and repairing Ricoh products at customer locations within a defined geographic area, handling both standalone and networked environments.

You will manage territory, inventory, and customer relationships, while driving revenue through leads, contract sales, and service opportunities. Strong technical and communication skills are essential.