Lead Field Service Technician – Remote Mentor

Schneider Electric; Pennsylvania; On-site; USD 102,000 - 152,000; Full time

Benefits offered by this job

Flexible work arrangements

Service vehicle provided

Tools provided

Uniforms

Mobile devices

Laptops

Job summary

Schneider Electric is seeking a Lead Field Service Representative for the U.S. ASCO Services team. This home-based role includes coaching, mentoring, and guiding Field Service Reps, with responsibilities across installation, testing, troubleshooting, and customer support.

You will develop solutions for start-up challenges, manage key accounts, and provide technical pre/post-sales support while upholding Schneider Electric standards in safety and quality.

Qualifications

• 7+ years’ work experience as a shop or field electrical technician with a minimum two-year degree or technical certification in an electrical related program preferred.
• Exhibited leadership skills among peer group(s).
• Exhibited knowledge of advanced electrical industry manufacturing standards, including sections of ANSI IEEE C37 applicable to the design and manufacture of breakers and switchgear.
• Demonstrated knowledge of basic distribution protective relay testing, hi-pot testing, and breaker function testing.
• Demonstrated report and project summary writing skills.

Responsibilities

• Coach and mentor other Field Service Reps where necessary to give technical advice and support, check the quality of their work and help to diagnose and solve problems.
• Manage several customer key accounts.
• Carry out service or support work in line with standard procedures or practices, working outside of these boundaries as required.
• Provide pre and/or post sales technical support to customers, including commissioning, installing, testing, and maintaining products, equipment, and systems.
• Develop innovative solutions to more complex technical problems that arise during start-up.
• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
• Monitor and resolve recurring complex problems to ensure customer satisfaction.
• Troubleshoot, investigate, and resolve technical problems that arise during start-up.
• Produce leads for Service support and train customers on the features of the equipment purchased.

Skills

Leadership

Customer engagement

Mentoring

Technical problem solving

Field service support

Education

Two-year technical degree or certificate in electrical program

Job description

Schneider Electric is seeking a Lead Field Service Representative for the U.S. ASCO Services team. This home-based role includes coaching, mentoring, and guiding Field Service Reps, with responsibilities across installation, testing, troubleshooting, and customer support.

You will develop solutions for start-up challenges, manage key accounts, and provide technical pre/post-sales support while upholding Schneider Electric standards in safety and quality.