Lead Field Service Technician

NerdsToGo of Alexandria, VA; Alexandria (VA); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a dynamic and fast-growing brand as a Lead Field Service Technician! This role involves providing top-notch computer solutions for residential consumers and small businesses, focusing on both Windows and Apple systems. You'll utilize your technical expertise to perform installations, upgrades, and repairs while ensuring exceptional customer service. Be part of an exciting team that values growth and innovation, where your contributions will directly impact the clientele. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you!

Benefits

Great culture

Impact on clientele

Access to branded Nerd Van

Growth opportunities

Qualifications

• 2-5 years of experience with Windows-based PCs and networking.
• Strong knowledge of PC troubleshooting and repair.

Responsibilities

• Provide onsite computer solutions for Windows and Apple systems.
• Perform hardware and software fault isolation and repair.

Skills

PC Troubleshooting

Customer Service

Network Troubleshooting

Communication Skills

Tools

Windows OS

Mac OS

Network Configurations

Job description

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets, and printers to networks, internet connections, security, and much more!

Job Summary

• The Lead Field Service Technician ("Certified Nerd") will complete desktop configurations, installations, and upgrades of personal computer hardware and software, perform inventories and preventative maintenance, provide software and operating system support on Mac and all versions of Windows. The Nerd must have a strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills, and the desire to be a part of a growing and exciting team.

Responsibilities

• Onsite computer solutions for Windows-based PCs and Apple computers
• PC Hardware and software fault isolation and repair
• Virus protection and Spyware/Adware removal
• Data recovery and loss prevention
• Computer security enhancement
• System repair and upgrades
• Support creation of home and small business solutions to solve customer short and long-term needs
• Software upgrade and installation
• Experience in working with non-technical customers and setting them at ease
• Network installation and maintenance (wired, wireless, LAN, WAN) - Primarily focused on in-home solutions

Qualifications

• 2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking
• Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
• Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.)
• Proficiency with peer-to-peer and client/server network configurations and troubleshooting

Benefits/Perks

• Great culture
• Opportunity to impact Managed Service Provider clientele
• Access to fully branded Nerd Van
• Opportunity to be a part of a growing brand!

Compensation: $40,000.00 - $65,000.00 per year

Bonus Competition Available Based on Performance

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