Lead Field Service Technician

NerdsToGo of Alexandria, VA; Springfield (VA); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a fast-growing brand as a Lead Field Service Technician, where you'll provide essential computer solutions to residential and small business clients. This role involves configuring, installing, and upgrading personal computers, along with offering support for various operating systems. You will be the face of the company, ensuring customer satisfaction through your strong technical skills and excellent communication abilities. With a focus on teamwork and growth, this is an exciting opportunity to make a real impact in a dynamic environment. If you're passionate about technology and customer service, this role is perfect for you.

Benefits

Great culture

Opportunity to impact clientele

Access to fully branded Nerd Van

Opportunity to be part of a growing brand

Qualifications

• 2-5 years of experience with Windows PCs and networking.
• Strong knowledge of PC troubleshooting and repair.

Responsibilities

• Provide onsite computer solutions for Windows and Apple computers.
• Perform hardware/software fault isolation and repair.

Skills

PC troubleshooting

Customer service skills

Network troubleshooting

Communication skills

Job description

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets, and printers to networks, internet connections, security, and much more!

Job Summary

The Lead Field Service Technician ("Certified Nerd") will complete desktop configurations, installations, and upgrades of personal computer hardware and software, perform inventories and preventative maintenance, provide software and operating system support on Mac and all versions of Windows. The Nerd must have a strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills, and the desire to be a part of a growing and exciting team.

Responsibilities

1. Onsite computer solutions for Windows-based PCs and Apple computers
2. PC hardware and software fault isolation and repair
3. Virus protection and spyware/adware removal
4. Data recovery and loss prevention
5. Computer security enhancement
6. System repair and upgrades
7. Support creation of home and small business solutions to solve customer short- and long-term needs
8. Software upgrade and installation
9. Experience in working with non-technical customers and setting them at ease
10. Network installation and maintenance (wired, wireless, LAN, WAN) - Primarily focused on in-home solutions

Qualifications

1. 2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking
2. Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
3. Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.)
4. Proficiency with peer-to-peer and client/server network configurations and troubleshooting

Benefits/Perks

1. Great culture
2. Opportunity to impact Managed Service Provider clientele
3. Access to fully branded Nerd Van
4. Opportunity to be a part of a growing brand!

Compensation: $40,000.00 - $65,000.00 per year

Bonus structure is available for high performance

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