Lead Field Service Technician

Honeywell International Inc.; Mason (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to lead on-site installations and repairs of complex systems. This role involves following detailed work instructions, training customers on equipment usage, and mentoring junior representatives. You'll have the opportunity to improve training documentation and represent the company at industry conferences. Ideal candidates will possess a high school diploma, technical experience, and strong communication skills. Join a team where your contributions can make a significant impact in customer experience and service delivery.

Qualifications

• High School Diploma or equivalent required.
• Some experience in the field preferred.

Responsibilities

• Lead installation and repair processes of complex equipment.
• Train customers on usage and troubleshooting.
• Inspect for quality and provide customer support.

Skills

Customer Service

Technical Communication

Installation Experience

Troubleshooting

Education

High School Diploma

Bachelor Degree or Technical Certificate

Job description

Leads successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision. You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams. You will make improvements to training guides and documentation. You will lead continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment. You will represent Honeywell at industry conferences and provide technical presentations.

Key Responsibilities

• Inspect for Quality
• Install or Repair Work Orders
• Provide Customer Support
• Present at Trade Shows
• Mentor and Train Jr. Field Service Representatives

YOU MUST HAVE

• High School Diploma, or equivalent. Some experience in the field.

WE VALUE

• Previous industry experience
• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Ability to follow instructions and identify mistakes
• Bachelor degree or technical/professional certificate
• Good presentation skills

Additional Information

• JOB ID: HRD265920
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 02
• Referral Bonus: 1500
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.