Lead Field Service Technician

NerdsToGo of Alexandria, VA; Oxon Hill (MD); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a fast-growing brand that offers computer solutions to residential consumers and small businesses. As a Lead Field Service Technician, you will be responsible for configuring, installing, and upgrading personal computer hardware and software. Your role will involve providing top-notch customer service, performing preventative maintenance, and ensuring customer satisfaction through effective communication and technical support. This exciting opportunity allows you to work with a variety of technologies, from PCs to networks, and to be part of a dynamic team dedicated to delivering exceptional service. If you're passionate about technology and eager to grow, this position is perfect for you.

Benefits

Great culture

Impact on clientele

Access to branded Nerd Van

Opportunity to grow with the brand

Qualifications

• 2-5 years experience with Windows PCs and networking.
• Strong knowledge of PC troubleshooting and repair.

Responsibilities

• Provide onsite computer solutions for Windows and Apple PCs.
• Perform hardware and software fault isolation and repair.

Skills

PC Troubleshooting

Customer Service

Network Troubleshooting

Communication Skills

Tools

Windows OS

Mac OS

Network Configurations

Job description

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more!

Job Summary

• The Lead Field Service Technician ("Certified Nerd") will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform inventories and preventative maintenance, provide software and operating system support on Mac and all versions of Windows. The Nerd must have strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of a growing and exciting team.

Responsibilities

• Onsite computer solutions for Windows-based PCs and Apple computers
• PC Hardware and software fault isolation and repair
• Virus protection and Spyware/Adware removal
• Data recovery and loss prevention
• Computer security enhancement
• System repair and upgrades
• Support creation of home and small business solutions to solve customer short and long term needs
• Software upgrade and installation
• Experience in working with non-technical customers and setting them at ease
• Network installation and maintenance (wired, wireless, LAN, WAN) - Primarily focused on in-home solutions

Qualifications

• 2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking
• Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
• Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.)
• Proficiency with peer-to-peer and client/server network configurations and troubleshooting

Benefits/Perks

• Great culture
• Opportunity to impact Managed Service Provider clientele
• Access to fully branded Nerd Van
• Opportunity to be a part of a growing brand!

Compensation: $40,000.00 - $65,000.00 per year

Bonus structure is available for high performance