Lead Field Service Technician

Eaton; Plymouth (MN); Remote; USD 63,000 - 94,000; Full time

Job summary

Join a forward-thinking company as a Lead Field Service Technician, where you will be part of a world-class service organization dedicated to providing critical power solutions. This role involves performing emergency repairs and preventative maintenance on UPS systems and power distribution units, ensuring reliability in demanding applications. With a strong emphasis on safety and continuous learning, you will have access to training and tools to excel in your role. Enjoy a competitive salary, comprehensive benefits, and opportunities for career advancement while making a significant impact in the energy management sector. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

401K

Medical Insurance

Dental Insurance

Tuition Reimbursement

Paid Holidays

Vacation

Paid Parental Leave

Company Vehicle

Tools Provided

Continuous Learning Opportunities

Qualifications

• 3+ years experience in Power Systems, Battery technologies, and/or Electronics.
• Valid driver's license and ability to travel up to 25%.

Responsibilities

• Perform on-site emergency repairs and preventative maintenance.
• Provide technical support and serve as a technical advisor.

Skills

Power Systems

Battery Technologies

Electronics

Troubleshooting

Communication Skills

Safety Compliance

Education

High School Diploma or GED

Associate’s Degree in Electrical or Electronics

Bachelor’s Degree in Engineering (currently enrolled)

Tools

Oscilloscope

Hand Tools

Company Vehicle

Laptop

Smartphone

Job description

Eaton’s Critical Power Solutions (CPS) Division is currently seeking a Lead Field Service Technician to join our team of world-class customer service professionals to support the greater Plymouth, MN region. This position will be located remotely working out of a home office within immediate geographic area with frequent or daily travel to the customer site - company vehicle provided!

The expected annual salary range for this role is $63,749 - $93,499 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Eaton’s Critical Power Solutions Division designs, manufactures, and services Uninterruptible Power Supply (UPS) systems, batteries, and electronic-based products to ensure power reliability in the most demanding applications. Our technicians deliver mission-critical solutions to our customers’ most challenging energy management requirements.

In this role, you will perform on-site emergency repairs, start-up services, and preventative maintenance in an on-call environment with regional responsibility. Products to include UPS systems, power distribution units, and batteries. You will provide technical support to customers and serve as technical advisor for operational or maintenance aspects of system equipment.

Why Eaton?

• Be a key member of a world-class service organization that recently celebrated 12 consecutive years of growth.
• Join an organization where your health & safety are the number-one priority. Eaton provides our technicians with the training, tools, and PPE to keep you safe on the job.
• Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities in various business functions.
• Have the support of a robust internal infrastructure including 24-hour Customer, Technical and Factory Support.
• Continuous hands-on learning opportunities at a world-class training facility as well as field-based mentoring.
• Competitive salary and benefits package including 401K, ROTH, medical, dental, tuition reimbursement, paid holidays, vacation, 6 weeks of paid parental leave, and guaranteed 2 weekends off per month.
• Tools including a company vehicle, laptop, hand tools, AMEX, meters, and smartphone.
• Award winning efforts to recruit and support military veterans and their families.

Basic (Required) Qualifications:

• High School Diploma or GED from an accredited institution.
• Minimum of three (3) years of Power Systems, Battery technologies, and/or Electronics experience (coursework and internship experience apply).
• Must possess and maintain a valid and unrestricted State Driver's license.
• Must be legally authorized to work in the United States without company sponsorship, now or in the future.
• No relocation is being offered for this role. This position is based remotely with up to 25% travel to customers. All candidates considered must reside within the greater Plymouth, MN area. Active Duty Military Service member candidates are exempt from the geographical area.

Preferred Qualifications:

• Associate’s Degree in Electrical, Electronics, or related field from an Accredited Institution or currently enrolled in a Bachelor’s degree in Engineering program from an accredited institution.
• Minimum of five (5) years experience working with Power Systems, Battery Technologies, and/or Electronics.
• Ability to read schematic drawings and knowledge of troubleshooting, test, and repair techniques.
• Electrical Technology Certificate from an accredited institution.

Position Success Criteria:

• Frequent travel to customer sites is required, with up to 25% of drive-time expected.
• Must have ability and willingness to undergo and pass customer entrance requirements, which may include, but is not limited to, periodic background checks and drug screenings.
• Ability to work with other CSEs and take directions from the lead CSE on site.
• Incumbent may be required to perform the following tasks, but not limited to, frequent, occasional, or seldom: repetitive lifting/carrying; pushing/pulling; standing; climbing; squatting; bending; kneeling; or driving extended distances; ability to lift up to 75lbs.
• Good understanding of single phase and three-phase circuit theory; analog and digital electronic circuit theory; and microprocessor controls and programming.
• Understand how to use Oscilloscope.
• Understand how to perform phase rotation and phase alignment checks.
• Basic understanding of network functionality and sealed and wet celled battery theory and application.
• Understand the proper use of hand-tools, and when it is appropriate to use insulated tools.
• Understand need for safety and comply with company and customer rules on safety.
• Must demonstrate proficiency on products and field processes before being dispatched to the field.
• Must provide high quality of service.
• Self-starter and motivator.
• PC Proficiency including knowledge of Microsoft Windows, Office, and Outlook.
• Proven/Strong written and oral communication skills.
• Periodically support customer needs outside immediate region within the USA.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.