Lead Field Service Technician

-; Washington (District of Columbia); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Technician to lead on-site installations and repairs of complex equipment. This role involves training customers on effective usage and troubleshooting, while also mentoring junior representatives. You will be at the forefront of continuous improvement initiatives, ensuring high-quality service delivery. If you have a passion for technology and customer service, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• High School Diploma or equivalent with some experience in the field.
• Bachelor's degree or technical/professional certificate preferred.

Responsibilities

• Lead on-site installation and repair of complex equipment.
• Train customers on proper usage and troubleshooting.
• Mentor and train junior field service representatives.

Skills

Customer Service

Technical Installation

Communication Skills

Troubleshooting

Education

High School Diploma

Bachelor's Degree or Technical Certificate

Job description

Leads successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision. You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams. You will make improvements to training guides and documentation. You will lead continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment. You will represent Honeywell at industry conferences and provide technical presentations.

Key Responsibilities

• Inspect for Quality
• Install or Repair Work Orders
• Provide Customer Support
• Present at Trade Shows
• Mentor and Train Jr. Field Service Representatives

YOU MUST HAVE

• High School Diploma, or equivalent. Some experience in the field.

WE VALUE

• Previous industry experience
• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Ability to follow instructions and identify mistakes
• Bachelor degree or technical/professional certificate
• Good presentation skills

Additional Information

• JOB ID: HRD265920
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 02
• Referral Bonus: 1500
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.