Lead Field Dispatcher - Route Techs, Boost Efficiency

Smart Care Equipment Solutions; Fishers (IN); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Smart Care Equipment Solutions is seeking a Dispatcher in Fishers, Indiana to route service calls for commercial kitchen equipment and maximize technician productivity. You will be the primary contact for a field team and coordinate dispatch using specialized tools to meet service level agreements.

We value strong communication, problem-solving, and the ability to learn new software. This full-time role offers growth within a national repair and service network.

Qualifications

• High school diploma or equivalent.
• 3+ years' experience in dispatch, customer service, and/or restaurant management.
• Intermediate experience in Microsoft Office / Windows-based environment.
• Ability to learn unique and proprietary software.
• Excellent verbal and written communication skills.
• Previous SAP experience.

Responsibilities

• Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools.
• Serve as the primary point of contact for technicians within a geographic market or territory.
• Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing.

Skills

Dispatch experience

Customer service

Restaurant management

Education

High school diploma or equivalent

Tools

Microsoft Office

SAP

Job description

Smart Care Equipment Solutions is seeking a Dispatcher in Fishers, Indiana to route service calls for commercial kitchen equipment and maximize technician productivity. You will be the primary contact for a field team and coordinate dispatch using specialized tools to meet service level agreements.

We value strong communication, problem-solving, and the ability to learn new software. This full-time role offers growth within a national repair and service network.