Customer Service Supervisor: Training & Dispatch Lead

Smart Care Equipment Solutions; Indiana (PA); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Smart Care Equipment Solutions in Fishers, IN, is seeking a Customer Service Supervisor to lead a team of service agents supporting field customers. You will provide direction, training, and performance feedback to ensure professional, high-quality assistance and timely issue resolution.

The role requires at least 2 years in customer service with proven coaching ability, strong communication, and the capacity to manage multiple tasks in a fast-paced environment.

Qualifications

• 2+ years' experience in Customer Service and demonstrated success in customer service or equivalent level order entry/order processing experience.
• Bachelor's degree preferred.
• Excellent oral and written communication skills.
• Ability to work independently in a fast-paced environment.
• Ability to multitask and work well under pressure.

Responsibilities

• Provides work direction and supervision to team members and is the first point of contact for assistance with challenging situations.
• Monitors the performance of team members and provides coaching to ensure daily and monthly objectives are achieved.
• Actively seeks to improve our current dispatch practices.
• Reviews and revises metrics and objectives as needed.
• Addresses and resolves issues raised by internal and external customers on an ongoing basis.
• Conducts new associate training and provides ongoing training.
• Writes and delivers annual performance appraisals.
• Participates in special projects as assigned.

Skills

Team supervision

Coaching

Communication

Multitasking

Working under pressure

Independent work

Education

Bachelor's degree

Tools

MS Office

Job description

Smart Care Equipment Solutions in Fishers, IN, is seeking a Customer Service Supervisor to lead a team of service agents supporting field customers. You will provide direction, training, and performance feedback to ensure professional, high-quality assistance and timely issue resolution.

The role requires at least 2 years in customer service with proven coaching ability, strong communication, and the capacity to manage multiple tasks in a fast-paced environment.