Field Service Dispatcher — Customer-Focused Ops Lead

Vehicle Service Group; Madison (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Discretionary bonus

On-site in Madison

Job summary

Vehicle Service Group in Madison, Indiana is seeking a seasoned Field Service Dispatcher to coordinate and manage daily field technician activities, schedule work orders, and ensure timely service delivery to customers.

You will communicate with customers, update dispatch systems, and collaborate with service operations to optimize routes, reduce downtime, and maintain accurate records.

Qualifications

• Bachelor’s Degree is a plus.
• Experience scheduling/dispatching field service teams.
• Strong communication and organizational skills.

Responsibilities

• Schedule and dispatch service requests to technicians based on location and workload.
• Communicate with customers and technicians; provide updates and ETA changes.
• Enter service details into dispatch systems and maintain records.
• Coordinate with other departments and vendors as needed.
• Prepare reports and handle related administrative tasks.
• Support leadership in talent development and process improvements.

Skills

Scheduling & dispatching

Customer service

Communication skills

CRM software

Windows & dispatch systems

Education

Bachelor’s degree is a plus

Tools

Salesforce

CAD dispatch software

Job description

Vehicle Service Group in Madison, Indiana is seeking a seasoned Field Service Dispatcher to coordinate and manage daily field technician activities, schedule work orders, and ensure timely service delivery to customers.

You will communicate with customers, update dispatch systems, and collaborate with service operations to optimize routes, reduce downtime, and maintain accurate records.