Field Tech Dispatch Specialist – Optimize Routes

Smart Care Equipment Solutions; Fishers (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Smart Care Equipment Solutions in Fishers, IN, seeks a Dispatch Coordinator to route technicians to service calls, ensuring efficiency and SLA adherence. You’ll be the main contact for technicians in a defined territory and drive productivity and profitability through smart call clustering and routing to manage costs.

The role requires 3+ years in dispatch or customer service, a high school diploma, and the ability to learn proprietary software.

Qualifications

• High school diploma or equivalent.
• 3+ years’ experience in dispatch, customer service, and/or restaurant management.
• Ability to learn unique and proprietary software.
• Excellent verbal and written communication skills.
• Previous SAP experience.

Responsibilities

• Effectively route technicians to service calls using dispatch management tools to maximize efficiency and meet SLAs.
• Serve as the primary point of contact for technicians within a geographic market or territory.
• Facilitate technician performance to maximize productivity and profitability through call clustering and routing to control costs and meet commitments.

Skills

Dispatch experience

Customer service

Restaurant management

Learn proprietary software

Verbal and written communication

SAP experience

Education

High school diploma

Tools

SAP

Job description

Smart Care Equipment Solutions in Fishers, IN, seeks a Dispatch Coordinator to route technicians to service calls, ensuring efficiency and SLA adherence. You’ll be the main contact for technicians in a defined territory and drive productivity and profitability through smart call clustering and routing to manage costs.

The role requires 3+ years in dispatch or customer service, a high school diploma, and the ability to learn proprietary software.