Lead Service Dispatcher - Route and Optimize Tech Calls

smartcare; United States; On-site; USD 30,000 - 41,000; Full time

Job summary

Smart Care is seeking a Dispatcher to route Service Technicians to service calls across the commercial foodservice environment, prioritizing efficiency, productivity, and customer satisfaction. You will be the primary contact for technicians within your geographic market.

The role requires a high school diploma, 3+ years in dispatch or related fields, and proficiency with Microsoft Office; SAP experience is a plus.

Qualifications

• High school diploma or equivalent.
• 3+ years' experience in dispatch, customer service, and/or restaurant management.
• Intermediate experience in Microsoft Office / Windows-based environment.
• Excellent verbal and written communication skills (preferred).
• Previous SAP experience (preferred).

Responsibilities

• Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements
• Serve as the primary point of contact for technicians within a geographic market or territory
• Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiency, and meet commitments

Skills

Dispatch experience

Customer service

Restaurant management

Education

High school diploma or equivalent

Tools

Microsoft Office

SAP

Job description

Smart Care is seeking a Dispatcher to route Service Technicians to service calls across the commercial foodservice environment, prioritizing efficiency, productivity, and customer satisfaction. You will be the primary contact for technicians within your geographic market.

The role requires a high school diploma, 3+ years in dispatch or related fields, and proficiency with Microsoft Office; SAP experience is a plus.