Lead Field Applications Scientist – North America

Unchained Labs; San Francisco, Boston (CA, MA); On-site; USD 130,000 - 160,000; Full time

Job summary

Unchained Labs is seeking a Manager, Field Applications Scientists, N. America to lead a high-energy team that supports customers across the region.

The role emphasizes pre-sales demonstrations, technical leadership, and rapid problem solving in fast-paced biotech environments. The candidate will travel up to 50% and guide instrument demonstrations, collaborate with product teams, and ensure customer success from installation to ongoing support.

Qualifications

• MS degree in Biochemistry or related field; PhD preferred.
• 3–4+ years as FAS/Sr. FAS or 1–2 years in leadership in biotech.
• Experience designing biological assays and protein stability applications.
• Ability to travel up to 50% overnight.

Responsibilities

• Lead the development of innovative solutions to customer challenges.
• Motivate the team, and keep the team focused on innovation and growth.
• Develop strong working relationships with internal and external partners.
• Provide detailed technical feedback to the internal team on customer needs and product performance.
• Conduct pre-sales technical presentations and seminars.
• Plan and execute demonstrations of Unchained Labs analytical instruments.
• Maintain an expert-level knowledge of the Unchained Labs product line.
• Install, QC instruments, and train new customers.
• Provide front-line technical support and work with internal escalation teams as needed.
• Keep CRM system up to date with customer notes and issues.
• Maintain positive customer relations to ensure business growth and customer satisfaction.

Skills

Team leadership

Customer-facing presentations

Training/education

Scientific communication

Travel readiness

Education

MS degree in Biochemistry or related field

PhD preferred

Job description

Unchained Labs is seeking a Manager, Field Applications Scientists, N. America to lead a high-energy team that supports customers across the region.

The role emphasizes pre-sales demonstrations, technical leadership, and rapid problem solving in fast-paced biotech environments. The candidate will travel up to 50% and guide instrument demonstrations, collaborate with product teams, and ensure customer success from installation to ongoing support.