Manager, Field Application Scientists, N. America

Unchained Labs; San Francisco, Boston (CA, MA); On-site; USD 130,000 - 160,000; Full time

Job summary

Unchained Labs is seeking a Manager, Field Applications Scientists, N. America to lead a high-energy team that supports customers across the region.

The role emphasizes pre-sales demonstrations, technical leadership, and rapid problem solving in fast-paced biotech environments. The candidate will travel up to 50% and guide instrument demonstrations, collaborate with product teams, and ensure customer success from installation to ongoing support.

Qualifications

• MS degree in Biochemistry or related field; PhD preferred.
• 3–4+ years as FAS/Sr. FAS or 1–2 years in leadership in biotech.
• Experience designing biological assays and protein stability applications.
• Ability to travel up to 50% overnight.

Responsibilities

• Lead the development of innovative solutions to customer challenges.
• Motivate the team, and keep the team focused on innovation and growth.
• Develop strong working relationships with internal and external partners.
• Provide detailed technical feedback to the internal team on customer needs and product performance.
• Conduct pre-sales technical presentations and seminars.
• Plan and execute demonstrations of Unchained Labs analytical instruments.
• Maintain an expert-level knowledge of the Unchained Labs product line.
• Install, QC instruments, and train new customers.
• Provide front-line technical support and work with internal escalation teams as needed.
• Keep CRM system up to date with customer notes and issues.
• Maintain positive customer relations to ensure business growth and customer satisfaction.

Skills

Team leadership

Customer-facing presentations

Training/education

Scientific communication

Travel readiness

Education

MS degree in Biochemistry or related field

PhD preferred

Job description

Manager, Field Application Scientists, N. America

Job Description: Manager, Field Applications Scientists, N. America

The Top Line

Here’s the deal. We’re all about helping researchers break free from tools that just don’t cut it. Unleashing problem-tackling products that make a huge difference in the real science they do every day. That’s our mantra, our promise and we own it. Our tribe is different. We thrive on moving fast, taking risks and persevering through failure. We embrace the unknown and we are happy to make mistakes. We are there for each other and we crave diversity because we know that building a truly diverse tribe will make us better at everything.

The Job

Unchained Labs is building the next cool life sciences tools company, and the analytical instruments fit directly into that mission. We need a high-octane Manager of the Field Applications Scientist, who will also support our current and future products. Our analytical products enable dramatic gains in R&D productivity and innovation in drug development organizations by enabling our customers to do more with less and get the answer faster. We need people to roll up their sleeves, sweat, think outside the box, collaborate with our customers and create something special with us.

Responsibilities

• Lead the development of innovative solutions to customer challenges
• Motivate the team, and keep the team focused on innovation and growth
• Develop strong working relationships with internal and external partners
• Provide detailed technical feedback to the internal team on customer needs and product performance
• Conduct pre-sales technical presentations and seminars
• Plan and execute demonstrations of Unchained Labs analytical instruments
• Maintain an expert-level knowledge of the Unchained Labs product line
• Install, QC instruments, and train new customers
• Provide front-line technical support and work with internal escalation teams as needed
• Keep CRM system up to date with customer notes and issues
• Maintain positive customer relations to ensure business growth and customer satisfaction

Qualifications

• Collaborative mindset, who can work well with your colleagues and senior management
• MS degree in Biochemistry or a related scientific field, PhD preferred
• 3-4+ years as a FAS/Sr. FAS or 1-2 years in a technical leadership position in related biotech industry roles
• Demonstrated experience designing biological assays and solving complex scientific problems
• Experience working with protein stability applications
• Experience teaching or training
• Able to lift 40 pounds
• Ability to travel up to 50% overnight when required
• Location- US; preferred in either Boston or Bay Area, CA

Compensation:

The US base salary range for this full-time position is $130,000 - $160,000. This salary range is an estimate, and the actual base salary may vary based on the Company’s compensation practices. This role is also eligible for our commission program, and comprehensive health and retirement benefit programs.

US pay range

$110,000 - $135,000 USD

As set forth in Unchained Labs’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.