Lead F&B Outlet Manager – Luxury Hotel

InterContinental Hotels Group; Indianapolis (IN); On-site; USD 65,000 - 85,000; Full time

Job summary

InterContinental Indianapolis is seeking a Food & Beverage Leader to guide and develop a team delivering exceptional guest experiences at Serliana Café, room service, and minibar. You will oversee day-to-day operations, accuracy in budgeting, forecasting, and reporting, and drive service excellence across all F&B outlets.

The role requires a Bachelor’s degree in Hotel Management or related field, 3+ years of management experience, and local language proficiency.

Qualifications

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field.
• 3+ years’ related experience, including management experience.
• Must speak local language.
• Must obtain certifications or permits as required by local governmental agencies.

Responsibilities

• Support F&B operational strategy: oversee operations of Food & Beverage department, focusing on guest service excellence, product quality, inventory control, outlet reservations, systems management, and financial performance, including budgeting, forecasting, and reporting
• Drive guest satisfaction strategy: lead development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
• Contribute to revenue growth: collaborate with the F&B Director and Culinary team to develop and implement creative menus and effective food and beverage marketing strategies
• Cultivate a high-performing team: drive engagement and retention through performance management, professional development, and recognition programs
• Uphold regulatory standards: maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Skills

Must speak local language

Certifications or permits

Education

Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field

Job description

InterContinental Indianapolis is seeking a Food & Beverage Leader to guide and develop a team delivering exceptional guest experiences at Serliana Café, room service, and minibar. You will oversee day-to-day operations, accuracy in budgeting, forecasting, and reporting, and drive service excellence across all F&B outlets.

The role requires a Bachelor’s degree in Hotel Management or related field, 3+ years of management experience, and local language proficiency.