Lead Enterprise Chat Platform Architect (Remote)

cai; Pennsylvania; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Job summary

CAI is seeking an Enterprise Architect (Chat Platform) to lead the design and implementation of an enterprise Chat Platform, focusing on conversational AI, scalability, and platform stability.

You will drive modern cloud-native solutions on GCP, integrate Dialogflow and AI Agents, and ensure system integrity across distributed architectures while mentoring engineers and shaping the technical roadmap.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a closely related discipline.

Responsibilities

• Lead design of large, complex architectures for the Chat Platform.
• Ensure high availability, low latency, and long-term scalability.
• Advise and mentor engineers on modern cloud-native practices.
• Bridge technical and non-technical stakeholders to align roadmaps.

Skills

Cloud architecture

GCP

TypeScript

Node.js

CI/CD

Distributed systems

AI/ML

Stakeholder management

Security best practices

Education

Bachelor's degree in IT/CS

Master's degree (preferred)

Tools

Dialogflow

GECX (Gemini Enterprise for CX)

Genesys

Job description

CAI is seeking an Enterprise Architect (Chat Platform) to lead the design and implementation of an enterprise Chat Platform, focusing on conversational AI, scalability, and platform stability.

You will drive modern cloud-native solutions on GCP, integrate Dialogflow and AI Agents, and ensure system integrity across distributed architectures while mentoring engineers and shaping the technical roadmap.