Senior Architect (Chat Platform)

TALENT Software Services; Pennsylvania; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Job summary

TALENT Software Services is seeking a Senior Architect to lead the design, implementation, and optimization of enterprise-grade architecture for the Chat Platform. You will focus on conversational AI, scalability, and platform stability, ensuring sound system architecture while balancing stakeholder needs and technical trade-offs.

The role leverages deep Google Cloud Platform expertise and modern web technologies to enable robust business processes, guide technical teams, and stay ahead of AI

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Minimum 5+ years in IT, software engineering, architecture, or cloud infra.
• Hands-on experience with Conversational AI platforms in Google Cloud ecosystem.
• Experience integrating chat platforms with enterprise contact center solutions.

Responsibilities

• Lead architecture design and strategy for the Chat Platform with focus on availability and scalability.
• Drive cloud implementation using GCP services and modern web tech (TypeScript/Node.js).
• Make strategic technical decisions for IVA Voice, AI Agents, and Genesys integrations.
• Provide mentorship and establish engineering best practices across the team.
• Identify and lead improvement programs to boost reliability and performance.
• Define functional and non-functional requirements and communicate to stakeholders.
• Stay updated on AI/ML trends and cloud innovations to align roadmaps.

Skills

Cloud architecture

GCP expertise

TypeScript

Node.js

CI/CD & observability

Distributed systems

Education

Bachelor's degree in IT/CS

Master's degree (preferred)

Tools

GCP services

Terraform

Dialogflow

Genesys integrations

Job description

Job Profile Summary

This role leads the design, development, implementation, support, and optimization of complex architecture strategies for the enterprise Chat Platform. Focusing on conversational AI, scalability, and platform stability, this role ensures complete, sound system architecture by addressing stakeholder concerns, making technical trade-offs, and driving solutions for major initiatives (e.g., GECX, Dialogflow, AI Agents, and Genesys integration). The Senior Architect leverages deep expertise in Google Cloud Platform (GCP) and modern web technologies to enable robust business processes, guides technical teams through mentorship, and maintains cutting-edge knowledge of emerging AI and cloud trends.

Essential Responsibilities

• Lead Architecture Design & Strategy: Take a lead role in specifying and designing large, complex architectures, solutions, and infrastructure elements for the Chat Platform. Focus on new feature delivery, high platform availability, low latency, and long-term scalability.
• Conversational AI & Cloud Implementation: Drive the effective application of modern cloud-native technologies (e.g., GCP services, TypeScript, Node.js, Dialogflow, Gemini Enterprise for Customer Experience - GECX) in solution development, ensuring practicality, fitness for purpose, and optimal resource utilization.
• Strategic Technical Decision-Making: Ensure the integrity of distributed system architectures by connecting stakeholder views, reconciling conflicting concerns, and providing definitive technical direction for initiatives such as IVA Voice, AI Agents, and Contact Center integrations (e.g., Genesys).
• Technical Guidance & Mentorship: Provide expert technical advice, coaching, and mentorship to engineers, developers, and team members. Foster a high-quality development environment and drive engineering best practices across the chat ecosystem.
• Problem Resolution & Process Improvement: Lead the resolution of complex architectural and technical challenges within the Chat Platform. Identify, propose, initiate, and lead significant improvement programs to enhance system reliability and performance.
• Requirements Definition & Communication: Select and use advanced tools and methods to establish, clarify, and communicate functional and non-functional requirements for the platform's systems and users. Bridge technical and non-technical stakeholder groups effectively.
• Emerging Technology Evaluation: Maintain in-depth knowledge of emerging technologies- particularly in AI/ML, cloud infrastructure, and conversational interfaces, to inform architecture development and align technical roadmaps with business strategy.

Qualifications

Education

• Required: Bachelor's Degree in Information Technology, Computer Science, or a closely related discipline.
• Preferred: Master's Degree in a related field.

Experience

Required

• Minimum 5+ years of experience working in an IT discipline (software engineering, system architecture, or cloud infrastructure).
• Minimum 5+ years of experience partnering with business disciplines to translate business capabilities into technical requirements.

Preferred

• Hands-on experience architecting and implementing Conversational AI platforms, particularly within Google Cloud's ecosystem (Dialogflow, GECX, AI Agents).
• Experience integrating chat platforms with enterprise contact center solutions (e.g., Genesys).
• Health Insurance or regulated industry business knowledge.

Technical Skills & Stack (Chat Platform Focus)

• Cloud & Infrastructure: Google Cloud Platform (GCP) expertise (Cloud Run, Pub/Sub, Firestore, BigQuery, etc.), Cloud-Native Architecture, Terraform / Infrastructure as Code.
• Conversational AI & Integrations: Gemini Enterprise for Customer Experience (GECX), Google Dialogflow, AI Agents, IVA Voice, Genesys Integration.
• Backend & Web Technologies: TypeScript, Node.js, WebSockets, Distributed Systems Design.
• Engineering Practices: CI/CD pipelines, comprehensive observability/monitoring/logging strategies, high-throughput/low-latency system design, application security, and authentication patterns.

Certifications

• Preferred: Google Cloud Architect Certification
• Enterprise Architect (SCEA)
• Project Management / Agile Certifications