Remote Senior Architect, Chat Platform AI & Cloud

TekWissen ®; United States; Remote; USD 124,000 - 138,000; Full time

Benefits offered by this job

Remote work

Job summary

TekWissen is seeking a Senior Architect for the Enterprise Chat Platform to lead architecture design, implementation, and optimization across chat and IVR channels.

You will steer cloud-native solutions on GCP, leverage Dialogflow, AI Agents, and Genesys integrations, mentor engineering teams, and ensure scalability, low latency, and reliability while aligning with business goals.

This remote contract role spans 12 months with a competitive hourly rate of $90–$100.

Qualifications

• Bachelor’s degree in IT, CS, or related field.
• Minimum 5+ years in IT disciplines (software, architecture, or cloud infra).
• Minimum 5+ years translating business needs into technical requirements.
• Hands-on experience with Conversational AI on Google Cloud (Dialogflow, GECX, AI Agents).
• Experience integrating chat platforms with enterprise contact centers (Genesys).
• Knowledge of health insurance or regulated industries is a plus.

Responsibilities

• Define product roadmap, release timelines, and feature scope for chat and IVR.
• Lead architecture design for the Chat Platform with focus on availability and scalability.
• Apply cloud-native tech (GCP, Dialogflow, AI Agents) to solution development.
• Provide technical direction for IVA Voice and Genesys integrations.
• Mentor engineers and promote engineering best practices.
• Lead initiatives to improve reliability and performance.
• Clarify requirements and communicate with stakeholders.
• Stay updated on AI/ML and cloud trends.

Skills

Conversational AI

GECX

Dialogflow

Genesys integration

Node.js/TypeScript

Education

Bachelor’s Degree in Information Technology or Computer Science

Master’s Degree in a related field

Tools

CI/CD

Observability tooling

Job description

TekWissen is seeking a Senior Architect for the Enterprise Chat Platform to lead architecture design, implementation, and optimization across chat and IVR channels.

You will steer cloud-native solutions on GCP, leverage Dialogflow, AI Agents, and Genesys integrations, mentor engineering teams, and ensure scalability, low latency, and reliability while aligning with business goals.

This remote contract role spans 12 months with a competitive hourly rate of $90–$100.