Senior Platform Architect – Conversational AI (Remote, GCP)

TPI Global Solutions

United States

Remote

USD 140,000 - 180,000

Full time

13 hours ago

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Job summary

TPI Global Solutions is seeking an experienced Senior Architect to lead the design, development, and optimization of an enterprise chat platform, focusing on Conversational AI, cloud architecture, scalability, and reliability for a healthcare/health insurance client.

You will drive architectural strategy using Google Cloud, Dialogflow, Gemini Enterprise for Customer Experience (GECX), AI Agents, IVA Voice, and Genesys integrations, while mentoring engineering teams and aligning with business

Qualifications

Bachelor’s degree in Computer Science, IT, or a related field.
5+ years of IT experience in software engineering, system architecture, or cloud infrastructure.
5+ years translating business requirements into technical solutions.
Strong expertise in Google Cloud Platform (GCP), TypeScript, Node.js, and distributed systems.

Responsibilities

Lead architecture design and strategy for enterprise chat platforms.
Drive Conversational AI solutions using GCP, Dialogflow, Gemini Enterprise for Customer Experience (GECX), AI Agents, IVA Voice, and Genesys integration.
Integrate chat platforms with enterprise contact center solutions such as Genesys.
Provide technical leadership, mentorship, and architectural guidance to engineering teams.
Improve platform performance, security, monitoring, and reliability.
Collaborate with business and technical stakeholders to define requirements and technical roadmaps.