Senior Architect – Chat Platform

Teamware Solutions Inc.; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

Teamware Solutions Inc. seeks a Senior Architect to lead the design, development, implementation, and optimization of its enterprise Chat Platform. The role focuses on conversational AI in GCP, Dialogflow, Gemini GECX, and AI Agents, guiding engineering teams to scalable, secure solutions.

You will drive enterprise integrations with Genesys and other contact center platforms, shape technical strategy, and advance CI/CD, observability, and security practices across the stack.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 5+ years in software engineering, architecture or cloud infra.
• Hands-on experience with conversational AI platforms and GCP.
• Experience integrating chat platforms with enterprise contact centers like Genesys.

Responsibilities

• Lead architecture/design of enterprise chat solutions for scalability and reliability.
• Architect conversational AI solutions using GCP, Dialogflow, and GECX.
• Guide integrations with Genesys and other contact center platforms.
• Provide architectural direction, mentor engineers, and establish best practices.
• Drive CI/CD, observability, and platform engineering improvements.

Skills

Conversational AI leadership

Stakeholder management

Problem-solving

Technical leadership

Communication

Education

Bachelor's degree in Computer Science, Information Technology, or a closely related field

Tools

Google Cloud Platform

Dialogflow

Gemini Enterprise for Customer Experience (GECX)

AI Agents

Genesys

Job description

Job Description: Senior Architect – Chat Platform

Job Summary

Client is seeking an experienced Senior Architect to lead the design, development, implementation, and optimization of its enterprise Chat Platform. The ideal candidate will have strong expertise in conversational AI, Google Cloud Platform (GCP), cloud-native architecture, and enterprise contact center integrations.

This role requires a strategic technical leader who can translate business requirements into scalable, secure, high-performance architecture solutions while guiding engineering teams and driving innovation across conversational AI initiatives.

Key Responsibilities

• Architecture Design & Strategy: Lead the architecture and design of complex enterprise chat solutions, ensuring scalability, high availability, low latency, and platform stability.
• Conversational AI & Cloud Solutions: Architect and implement conversational AI solutions using GCP, Dialogflow, Gemini Enterprise for Customer Experience (GECX), and AI Agents.
• Enterprise Integrations: Design and guide integrations with Genesys, IVA Voice, and other enterprise contact center platforms.
• Technical Leadership: Provide architectural direction, mentor engineers, establish engineering best practices, and guide development teams.
• Technical Decision-Making: Evaluate architectural options, resolve competing stakeholder priorities, and make strategic technical decisions.
• Performance & Reliability: Identify and resolve complex technical issues while improving platform performance, reliability, observability, and scalability.
• Requirements Management: Define functional and non-functional requirements and communicate technical solutions effectively to business and engineering stakeholders.
• Emerging Technology: Evaluate advancements in AI/ML, cloud infrastructure, and conversational interfaces to support the organization's technical roadmap.
• Security & Compliance: Ensure appropriate application security, authentication, monitoring, and compliance practices for enterprise and regulated environments.
• Continuous Improvement: Drive improvements in architecture, CI/CD, infrastructure automation, and platform engineering processes.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a closely related field.
• Minimum 5+ years of experience in software engineering, system architecture, or cloud infrastructure.
• Minimum 5+ years of experience partnering with business stakeholders to translate business capabilities into technical requirements.
• Hands-on experience architecting and implementing conversational AI platforms.
• Strong experience with Google Cloud Platform and conversational AI technologies, particularly Dialogflow, GECX, and AI Agents.
• Experience integrating chat platforms with enterprise contact center solutions such as Genesys.
• Healthcare, health insurance, or other regulated-industry experience.
• Strong communication, stakeholder management, problem-solving, and technical leadership skills.

Technical Skills

• Conversational AI: Dialogflow, Gemini Enterprise for Customer Experience (GECX), AI Agents, IVA Voice.
• Contact Center Integration: Genesys and enterprise contact center platforms.
• Architecture: Distributed systems, high availability, scalability, high-throughput and low-latency design.
• Engineering Practices: CI/CD pipelines, observability, monitoring, logging, application security, and authentication.

Certifications

• Google Cloud Professional Cloud Architect certification.
• Enterprise architecture certification, such as SCEA.
• Project management or Agile certifications.