Lead Enterprise AI Architect & Orchestrator

Genesys; United States; Remote; USD 205,000 - 361,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules

Job summary

Genesys is seeking a Senior Principal AI Software Engineer to design and deliver scalable AI-driven customer and employee experiences. You will own architecture for reusable AI solutions, shaping product direction and enterprise integration across CRM, ERP, and workflow platforms.

Lead multi-agent systems, RAG knowledge components, and API-first architectures, partnering with stakeholders to deliver production-grade applications at enterprise scale.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Artificial Intelligence, Data Science, or a related field.
• 10+ years of experience in software engineering, solution architecture, or cloud-native application development.
• 5+ years of experience designing and implementing AI, conversational AI, or intelligent automation solutions.
• Strong hands-on experience building scalable enterprise applications using Python or JavaScript.
• Proven experience delivering solutions from concept through production deployment in enterprise environments.
• Deep understanding of AI architectures including multi-agent systems, LLM integration, and RAG frameworks.
• Experience designing integrations across enterprise platforms such as CRM, ERP, and workflow systems.
• Demonstrated ability to influence technical direction and mentor engineers and architects.
• Strong communication skills with experience engaging cross-functional and executive stakeholders.

Responsibilities

• Design and deliver scalable agentic AI solutions for enterprise environments.
• Build and operationalize reusable AI agents, copilots, and workflow components.
• Architect multi-agent systems coordinating AI services and enterprise applications.
• Develop production-grade AI applications with cloud-native architectures.
• Create industry-specific accelerators addressing complex challenges.
• Lead design of RAG-based knowledge systems and enterprise AI integrations.
• Drive API-first and event-driven architectures that integrate with CRM/ERP/workflow platforms.
• Partner with product, engineering, and customer stakeholders to translate AI capabilities into solutions.
• Build prototypes and MVPs to validate opportunities and influence strategy.
• Establish best practices for AI architecture, observability, security, and governance.

Skills

AI architectures

Multi-agent systems

LLM integration

CRM/ERP integrations

Python

JavaScript

Enterprise software

Technical leadership

Communications

Education

Bachelor's degree in CS/Eng/AI/Data Science

10+ years software/architecture experience

5+ years AI/conversational AI experience

Job description

Genesys is seeking a Senior Principal AI Software Engineer to design and deliver scalable AI-driven customer and employee experiences. You will own architecture for reusable AI solutions, shaping product direction and enterprise integration across CRM, ERP, and workflow platforms.

Lead multi-agent systems, RAG knowledge components, and API-first architectures, partnering with stakeholders to deliver production-grade applications at enterprise scale.