Lead Endpoint Support Engineer

Yoh, A Day & Zimmermann Company; Irving (TX); Hybrid; USD 84,000 - 125,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

Health Savings Account

Life & Disability Insurance

401K Retirement Savings Plan

Certification and training

Referral Bonus Programs

Direct Deposit & weekly epayroll

Job summary

Yoh, a Day & Zimmermann company, is seeking a Lead Endpoint Support Engineer in Irving, TX. The role focuses on strategy, engineering, and lifecycle management of corporate endpoints across HQ and branches, with hybrid work options and extensive vendor interactions.

The candidate will drive Intune configurations, device enrollment, compliance, and app deployment while overseeing Defender-based security and DaaS/VDI implementations. Strong leadership and stakeholder communication are essential.

Qualifications

• 6+ years in endpoint engineering or end-user computing with leadership experience.
• Hands-on with Intune: device enrollment, compliance, and app deployment.
• Experience with Defender for endpoint security including threat response.

Responsibilities

• Own strategy and lifecycle of desktops, laptops, and mobile endpoints for all sites.
• Lead deployment and management of endpoints via Microsoft Intune and policies.
• Manage endpoint security posture using Defender across device fleet.
• Evaluate and manage DaaS/VDI solutions for flexible work needs.
• Standardize imaging, patching, and config mgmt to reduce overhead.
• Lead endpoint support across corporate HQ and branches.
• Establish SLAs, queues, and escalation paths for service delivery.
• Drive root-cause analysis and continuous improvements for end-user issues.
• Coordinate with security and infra teams to ensure compliance and patching.
• Manage vendor relationships, contracts, and procurement for endpoint space.
• Own procurement, refresh, and asset lifecycle planning with budgeting.
• Negotiate vendor SLAs to optimize cost and support responsiveness.
• Evaluate new tools and onboard vendors for endpoint needs.
• Mentor and lead endpoint engineers and support technicians.

Skills

Endpoint strategy

Intune management

Defender security

DaaS/VDI

Windows imaging

Vendor management

Leadership

Communication

Troubleshooting

Education

Bachelor's degree in IT/CS

Microsoft certifications

Security+ certification

Tools

Microsoft Intune

Microsoft Defender

Job description

Lead Endpoint Support Engineer

Direct Hire

Irving, TX (Hybrid)

Key Responsibilities

• Own the strategy, engineering, and lifecycle management of desktops, laptops, and mobile endpoints for corporate and branch users.
• Lead configuration, deployment, and management of endpoints using Microsoft Intune, including device enrollment, compliance policies, and application deployment.
• Manage endpoint security posture using Microsoft Defender, including threat detection, response, and remediation across the device fleet.
• Evaluate, implement, and manage Desktop-as-a-Service (DaaS) and virtual desktop solutions to support flexible and remote work needs.
• Drive standardization of device imaging, patching, and configuration management to improve consistency and reduce support overhead.
• Lead the endpoint support function, ensuring timely and effective resolution of desktop, laptop, and peripheral issues for corporate headquarters and branch locations.
• Establish and monitor support SLAs, ticket queues, and escalation paths to drive consistent service delivery across the organization.
• Drive root cause analysis and continuous improvement for recurring endpoint issues to reduce downtime and support volume.
• Partner with security and infrastructure teams to ensure endpoints are compliant, patched, and aligned with security policy.
• Manage relationships, contracts, and performance of hardware, software, and DaaS vendors supporting the endpoint environment.
• Own the endpoint procurement, refresh, and asset lifecycle management process, including budgeting and forecasting for hardware needs.
• Negotiate vendor agreements and service levels to optimize cost, quality, and support responsiveness.
• Evaluate new endpoint tools, hardware, and services, and lead vendor selection and onboarding processes.
• Leadership & Stakeholder Engagement
• Build, mentor, and lead a team of endpoint engineers and support technicians across corporate and branch locations.
• Partner with IT leadership, security, and business stakeholders to align endpoint strategy with business priorities and user needs.
• Communicate effectively with stakeholders on endpoint health, security posture, project status, and support performance.
• Develop and maintain documentation, standards, and training materials for endpoint support processes.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience.
• Microsoft certifications (e.g., Modern Desktop Administrator, Endpoint Administrator Associate) strongly preferred.
• Security certifications (e.g., Security+) a plus.
• 6+ years of experience in endpoint engineering, desktop support, or end user computing, including 2+ years in a lead or supervisory role.
• Hands‑on experience managing endpoints with Microsoft Intune, including device compliance, configuration profiles, and application deployment.
• Experience with Microsoft Defender for endpoint security, threat detection, and response.
• Experience evaluating and supporting Desktop-as-a-Service (DaaS) or virtual desktop infrastructure (VDI) solutions.
• Proven experience supporting a distributed environment with corporate offices and multiple branch or retail locations.
• Demonstrated experience managing vendors, contracts, and hardware/software procurement.
• Experience with Windows OS deployment, imaging, and patch management tools.
• Strong leadership, coaching, and team management skills.
• Excellent troubleshooting and problem‑solving skills across hardware, software, and network‑related endpoint issues.
• Strong vendor management and negotiation skills.
• Excellent communication skills, with the ability to support both technical and non‑technical stakeholders.
• Ability to manage competing priorities across corporate and branch locations in a fast‑paced environment.
• Customer‑service oriented mindset with a focus on end user experience.

Estimated Min Rate

$84000.00

Estimated Max Rate

$125000.00

Benefits

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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