Desktop Support Engineer

Yoh Services LLC; Jersey City (NJ); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

401K

HSA

Dental & Vision

Employee Assistance Program

Referral bonuses

Training opportunities

Job summary

Yoh, a Day & Zimmermann company, seeks a Level 2/Level 3 Desktop Support Engineer for a hybrid role in Jersey City, NJ. You will manage Windows 11 laptops, Intune deployments, Citrix VDI, and Microsoft 365 support, serving as the primary contact for endpoint issues.

The role emphasizes onboarding/offboarding, deployments, and escalation to infrastructure teams, with a focus on customer service and proactive problem solving.

Qualifications

• Strong experience supporting Windows 11 desktops and laptops.
• Hands-on administration and support of Microsoft Intune (device deployment, Autopilot, endpoint management, onboarding/offboarding).
• Experience supporting Citrix Virtual Desktop Infrastructure (VDI).
• Microsoft 365/Exchange Online administration and support.
• Level 2/Level 3 desktop troubleshooting experience.
• Experience deploying and provisioning endpoint devices.
• Ability to recognize when issues require escalation to infrastructure teams.

Responsibilities

• Serve as primary contact for endpoint issues.
• Troubleshoot problems, perform deployments, onboard and offboard users.
• Escalate infrastructure issues to specialized teams when necessary.

Skills

Windows 11

Intune

Citrix VDI

Microsoft 365

Desktop troubleshooting

Endpoint provisioning

Escalation to infra

Tools

PowerShell

Active Directory

Group Policy

Job description

Title:: Desktop Support Engineer

Location: Jersey City, NJ

Type: Hybrid ( 3 days onsite)

Terms - 3 Months Contract to Hire

Pay Rate: $50/hr-$55/hr

Salary: $95K-$120K base+ 10% Bonus

The team is looking to add a Level 2/Level 3 Desktop Support Engineer to support a rapidly growing user base that has more than doubled over the past year.

The role is heavily focused on supporting Windows 11 laptops, Citrix-hosted VDI, Microsoft Intune, and Microsoft 365.

The individual will serve as the primary point of contact for endpoint issues, troubleshoot problems, perform deployments, onboard and offboard users, and escalating infrastructure issues to specialized teams when necessary.

Must-Have Technical Skills

• Strong experience supporting Windows 11 desktops and laptops.
• Hands-on administration and support of Microsoft Intune(device deployment, Autopilot, endpoint management, onboarding/offboarding).
• Experience supporting Citrix Virtual Desktop Infrastructure (VDI).
• Microsoft 365/Exchange Online administration and support.
• Level 2/Level 3 desktop troubleshooting experience.
• Experience deploying and provisioning endpoint devices.
• Ability to recognize when issues require escalation to infrastructure teams.

Preferred / Nice-to-Have Skills

• Intune engineering and application deployment experience.
• PowerShell scripting (preferred, not required).
• Understanding of Active Directory and Group Policy (GPO).
• Experience supporting developer workstations and development tools.
• Mobile device management for iPhones, iPads, and Android devices through Intune.
• Experience migrating on-premises VDI environments to cloud-based solutions (future initiative).
• Familiarity with endpoint security platforms (vendor experience is transferable).

Soft Skills They Are Looking For

• Excellent customer service and communication skills.
• Comfortable supporting everyone from executives and C-level leadership to end users.
• Strong troubleshooting and analytical abilities.
• Ability to work independently in a small team.
• Adaptable with a willingness to learn new technologies.
• Calm under pressure during mission-critical production issues.
• Follows documented procedures and delivers consistent solutions.

Estimated Min Rate: $50.00

Estimated Max Rate: $55.00

What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice