Director, Workplace Technology Operations

Yoh, A Day & Zimmermann Company; Dallas (TX); Hybrid; USD 135,000 - 155,000; Full time

Benefits offered by this job

Medical benefits

HSA

Life Insurance

401K Retirement Savings Plan

Referral Bonuses

Certification and training

Job summary

Yoh, a Day & Zimmermann company, seeks a Director of Workplace Technology Operations to lead enterprise End User Services via an external MSP in a hybrid role (3 days onsite). Base salary ranges from $148,000 to $158,000 with a 20% bonus.

Must have 10+ years in EUS and direct MSP management experience in a large enterprise. Responsibilities include strategy, roadmap, service delivery, and collaboration across HR, Security, Risk, Compliance, Audit, and Infrastructure to optimize productivity and

Qualifications

• Bachelor's degree required.
• 10+ years End User Services or related enterprise tech.
• 5+ years in large enterprise environments.
• Direct MSP management for End User Services.
• Experience with 365, AD, MFA, Citrix, Intune, MDM, Ivanti, remote tools, and ServiceNow.
• ITIL incident, problem, request, and change management.
• SOX, audit, risk, and security controls.
• Strong vendor, budgeting, and stakeholder management.

Responsibilities

• Own workplace technology strategy, roadmap, and service portfolio.
• Manage MSP performance, SLAs, KPIs, and escalations.
• Oversee Microsoft 365 suite, endpoints, and collaboration platforms.
• Lead endpoint architecture, engineering, and asset management.
• Partner with HR, Security, Risk, Compliance, Audit, and Infra.
• Manage incidents, changes, production issues, RCA, and documentation.
• Oversee EUS risk, SOX controls, and data protection.
• Manage budgets, vendor contracts, and MSP costs.
• Drive automation and productivity improvements.

Skills

End User Services

MSP management

Vendor management

Budgeting

Stakeholder management

ITIL

Security controls

SOX compliance

Communication

Education

Bachelor's degree

Tools

Microsoft 365

Active Directory

Intune

MFA

Citrix

ServiceNow

MDM

Ivanti

SharePoint

Job description

Director, Workplace Technology Operations - W2 only

Requirement for 3 days weekly onsite

Salary range$135-155K plus 20% bonus plus benefits + Management perks

OVERVIEW

Director, Workplace Technology Operations

Work Arrangement: Hybrid, 3 days onsite

Compensation: $148,000 to $158,000 base plus 20% bonus

Key Requirement: Must have experience managing a third-party MSP, ideally within a large enterprise environment.

POSITION SUMMARY

Lead enterprise workplace technology and End User Services delivered through an external MSP. This role oversees service desk, endpoint management, desktop engineering, collaboration tools, field support, employee onboarding and offboarding, and workplace technology modernization.

CORE RESPONSIBILITIES

• Own the workplace technology strategy, roadmap, service portfolio, and modernization priorities.
• Manage MSP performance, service delivery, SLAs, KPIs, escalations, demand, and continuous improvement.
• Oversee Microsoft 365, Teams, SharePoint, OneDrive, Copilot, Intune, endpoint technologies, and collaboration platforms.
• Lead endpoint architecture, engineering, service management, asset management, and employee technology support.
• Partner with HR, Security, Risk, Compliance, Audit, Infrastructure, and business teams on technology delivery and controls.
• Manage incidents, problems, change requests, production issues, root cause analysis, and service documentation.
• Oversee EUS risk, SOX controls, audit requirements, security standards, data protection, and remediation activity.
• Manage EUS budgets, vendor contracts, service costs, and MSP performance against business expectations.
• Drive automation, orchestration, technology adoption, employee productivity, and service quality improvements.

EXPERIENCE REQUIRED

Bachelor's degree required.

• 10+ years of End User Services, End User Computing, Digital Workplace, or related enterprise technology experience.
• 5+ years supporting large enterprise environments.
• Direct experience managing an MSP responsible for End User Services or workplace technology.
• Experience with Microsoft 365, Active Directory, MFA, Citrix, Intune, MDM, Ivanti, Absolute, remote support tools, and ServiceNow.
• Experience with ITIL incident, problem, request, and change management.
• Experience with SOX, audit, risk, compliance, security controls, and technical documentation.
• Strong vendor management, budgeting, stakeholder management, communication, and process improvement experience.

PREFERRED

ITIL 4 Foundation. or Microsoft 365 Administrator certification.

Estimated Min Rate: $112000.00

Estimated Max Rate: $160000.00

What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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