Director, Workplace Technology Operations

Yoh Services LLC; Dallas (TX); On-site; USD 112,000 - 160,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

HSAs

Life & Disability Insurance

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Training opportunities

Job summary

Yoh Services LLC seeks a Director, Workplace Technology Operations to lead enterprise End User Services via an external MSP in a hybrid role with 3 onsite days. You will own strategy, roadmap, and modernization for service delivery, security controls, and employee productivity.

The ideal candidate has 10+ years in enterprise IT, MSP management, and expertise in Microsoft 365, AD, Intune, and ITIL. Salary base 148k–158k plus 20% bonus and benefits.

Qualifications

• Bachelor's degree required.
• 10+ years in End User Services, End User Computing, Digital Workplace, or related enterprise tech experience.
• 5+ years supporting large enterprise environments.
• Direct experience managing an MSP responsible for End User Services or workplace technology.
• Experience with Microsoft 365, AD, MFA, Citrix, Intune, MDM, Ivanti, Absolute, remote support tools, and ServiceNow.
• Experience with ITIL incident, problem, request, and change management.
• Experience with SOX, audit, risk, and security controls.
• Strong vendor management, budgeting, stakeholder management, communication, and process improvement.

Responsibilities

• Own the workplace technology strategy, roadmap, service portfolio, and modernization priorities.
• Manage MSP performance, service delivery, SLAs, KPIs, escalations, demand, and continuous improvement.
• Oversee Microsoft 365, Teams, SharePoint, OneDrive, Copilot, Intune, endpoint technologies, and collaboration platforms.
• Lead endpoint architecture, engineering, service management, asset management, and employee technology support.
• Partner with HR, Security, Risk, Compliance, Audit, Infrastructure, and business teams on technology delivery and controls.
• Manage incidents, problems, change requests, production issues, root cause analysis, and service documentation.
• Oversee EUS risk, SOX controls, audit requirements, security standards, data protection, and remediation activity.
• Manage EUS budgets, vendor contracts, service costs, and MSP performance against business expectations.
• Drive automation, orchestration, technology adoption, employee productivity, and service quality improvements.

Skills

Vendor management

Budgeting

Stakeholder management

Communication

Process improvement

MSP management

Leadership

Strategic planning

Education

Bachelor's degree

Tools

Microsoft 365

Active Directory

MFA

Citrix

Intune

MDM

Ivanti

Absolute

ServiceNow

Job description

Director, Workplace Technology Operations

W2 only

This position is a permanent direct hire role with management responsibilities

Requirement for 3 days weekly onsite

Salary range$135-155K plus 20% bonus plus benefits + Management perks

OVERVIEW

Director, Workplace Technology Operations

Work Arrangement: Hybrid, 3 days onsite

Compensation: $148,000 to $158,000 base plus 20% bonus

Key Requirement: Must have experience managing a third-party MSP, ideally within a large enterprise environment.

POSITION SUMMARY

Lead enterprise workplace technology and End User Services delivered through an external MSP. This role oversees service desk, endpoint management, desktop engineering, collaboration tools, field support, employee onboarding and offboarding, and workplace technology modernization.

CORE RESPONSIBILITIES

• Own the workplace technology strategy, roadmap, service portfolio, and modernization priorities.
• Manage MSP performance, service delivery, SLAs, KPIs, escalations, demand, and continuous improvement.
• Oversee Microsoft 365, Teams, SharePoint, OneDrive, Copilot, Intune, endpoint technologies, and collaboration platforms.
• Lead endpoint architecture, engineering, service management, asset management, and employee technology support.
• Partner with HR, Security, Risk, Compliance, Audit, Infrastructure, and business teams on technology delivery and controls.
• Manage incidents, problems, change requests, production issues, root cause analysis, and service documentation.
• Oversee EUS risk, SOX controls, audit requirements, security standards, data protection, and remediation activity.
• Manage EUS budgets, vendor contracts, service costs, and MSP performance against business expectations.
• Drive automation, orchestration, technology adoption, employee productivity, and service quality improvements.

EXPERIENCE REQUIRED

Bachelor's degree required.

• 10+ years of End User Services, End User Computing, Digital Workplace, or related enterprise technology experience.
• 5+ years supporting large enterprise environments.
• Direct experience managing an MSP responsible for End User Services or workplace technology.
• Experience with Microsoft 365, Active Directory, MFA, Citrix, Intune, MDM, Ivanti, Absolute, remote support tools, and ServiceNow.
• Experience with ITIL incident, problem, request, and change management.
• Experience with SOX, audit, risk, compliance, security controls, and technical documentation.
• Strong vendor management, budgeting, stakeholder management, communication, and process improvement experience.

PREFERRED

ITIL 4 Foundation. or Microsoft 365 Administrator certification.

Estimated Min Rate: $112000.00

Estimated Max Rate: $160000.00

What’s In It for You?

Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice

Stay Safe During Your Job Search

Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.