IT Desktop Support Specialist - Boston-onsite five days

Yoh, A Day & Zimmermann Company; Boston (MA); On-site; USD 59,500 - 85,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision Benefits

Health Savings Account (HSA)

Life & Disability Insurance

401(k) Retirement Savings Plan

Certification and training opportunities

Job summary

A leading staffing company is seeking a qualified candidate for a technical support role in Boston, MA. The ideal candidate should possess over 7 years of customer-facing experience and technical leadership skills. Essential qualifications include strong scripting abilities, Microsoft 365 expertise, and the capacity to mentor others. This position offers a competitive salary range between $59,500 and $85,000, along with substantial employee benefits including health insurance and retirement plans.

Qualifications

• 7+ years of experience in a customer-facing role with technical leadership.
• Strong track record of achievement and mentoring capability.
• Ability to explain complex technical topics clearly.

Skills

Scripting and automation experience

Expertise in Microsoft 365

Proficiency with device management

Networking fundamentals knowledge

Support for AV/conference technologies

Familiarity with security management tools

Monitoring and deployment tools proficiency

Excellent communication skills

Customer-focused approach

Mentoring experience

Job description

Contact: Renu Goel
857‑207‑2676
[e-mail]

The ideal candidate will have 7+ years of relevant experience in a customer‑facing role with a strong track record of achievement and demonstrated technical leadership and mentorship capability.

Required Skills

• Strong scripting and automation experience (PowerShell, Bash, or Python).
• Deep expertise in Microsoft 365 (Outlook, Teams, SharePoint, Intune, OneDrive), Azure AD, and Windows 11.
• Proficiency with Windows and mobile device management (Intune).
• Familiarity with networking fundamentals (VPN, DNS, DHCP, switches, and wireless troubleshooting).
• Experience supporting AV/conference room technologies (Zoom, Cisco, Crestron).
• Familiarity with endpoint security and management tools (Defender for Endpoint, CrowdStrike, SentinelOne).
• Experience with monitoring and deployment tools such as Microsoft Endpoint Analytics, Autopilot, SCCM, Datadog, or LogicMonitor.
• Excellent communication and problem‑solving skills, with the ability to clearly explain complex technical topics.
• Customer‑focused approach with exceptional attention to detail and follow‑through.
• Proven reliability, accountability, and ability to work independently within a global team structure.
• Experience mentoring or providing technical guidance to other support staff.

Preferred Skills

• Advanced PowerShell scripting for automation of M365, Intune, and Azure AD tasks.
• Familiarity with API integrations, workflow automation, and version control (Git/GitHub).
• Experience with endpoint and identity management (Conditional Access, MFA, Azure AD roles).
• Certifications such as:
  • Microsoft Certified: Endpoint Administrator Associate (MD‑102)
  • Microsoft Certified: Azure Administrator (AZ‑104)
  • ITIL v4 Foundation
  • CompTIA Network+ or Security+
  • Microsoft Certified: Power Automate RPA Developer Associate (preferred but not required)
• Experience within the Financial Services Industry.

Estimated Min Rate: $59,500.00
Estimated Max Rate: $85,000.00

What’s In It for You?

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan
• Direct Deposit & weekly ePayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant’s experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit Yoh – Applicants with Disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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