IT Support Specialist- Sunnyvale 30 day Contract

Yoh, A Day & Zimmermann Company; Sunnyvale (CA); On-site; USD 36,000 - 39,000; Full time

Job summary

Yoh, a Day & Zimmermann company, is seeking an IT Support specialist for a short-term 30-day contract onsite in Sunnyvale, CA. You will provide first-level technical support to end users via phone, email, Jira Service Desk, Slack, and in person, and troubleshoot Mac and PC devices.

Responsibilities include managing Microsoft 365, Active Directory, VPN configurations, Cisco Meraki devices, conference room tech, and onboarding new staff.

Qualifications

• Bachelor's degree in CS/IT or related field or equivalent experience
• 3+ years of IT support or helpdesk experience
• Experience supporting both Mac and Windows environments

Responsibilities

• Provide first-level technical support for end users via phone, email, Jira, Slack, and in person
• Troubleshoot Mac and PC laptops, desktops, peripherals, and mobile devices
• Diagnose software issues across Microsoft Office 365 suite
• Configure VPN access and assist remote workers
• Manage Active Directory and Microsoft 365 user accounts
• Set up hardware and accounts for new employees
• Maintain IT asset inventory and document procedures

Skills

Windows/macOS

M365 Admin

Active Directory

VPN configuration

Cisco Meraki

Jira Service Desk

Education

Bachelor's degree in CS/IT or related field

Tools

Jira Service Desk

Confluence

GitHub

Dropbox

Slack

Job description

Pay range: 26-28/hr

Key Responsibilities

• **Short Term 30 day contract**
• Onsite in Sunnyvale 5 days a week
• Technical Support
• Provide first-level technical support for end users via phone, email, Atlassian Service Desk/Jira, Slack, and in-person
• Troubleshoot and resolve issues related to Mac and PC laptops, desktops, peripherals, and mobile devices
• Diagnose and solve software problems across various applications including Microsoft Office 365 suite
• Support remote workers by configuring and troubleshooting VPN connections
• Maintain and troubleshoot network connectivity issues including Cisco Meraki network devices
• Review service dashboards as first level triage and handle appropriate escalation of issues
• Lead and manage the comprehensive IT onboarding process for all new employees
• Prepare and configure hardware (laptops, phones, peripherals) for new employees
• Create and set up necessary accounts across all systems and platforms
• Conduct IT orientation sessions for new employees
• Maintain detailed inventory of IT assets assigned to employees
• Collect and securely store SSH keys for appropriate staff members
• Configure and maintain VPN access for remote workers
• Administer user accounts in Active Directory and Microsoft 365 environment
• Manage user access to Atlassian products, GitHub repositories, and Dropbox shared folders
• Manage Microsoft 365 tenant including user creation, licensing, and permissions
• Configure and troubleshoot email accounts, distribution lists, and shared mailboxes
• Provide support for Microsoft Teams, SharePoint, and other Microsoft 365 applications
• Assist with Microsoft 365 security configurations and compliance requirements
• Conference Room Management
• Set up, maintain, and troubleshoot video conferencing equipment
• Ensure conference rooms are properly updated and functioning for meetings
• Provide user training on conference room technology
• Create and maintain documentation for IT processes, procedures, and troubleshooting guides
• Track all support requests through Atlassian Service Desk/Jira ticketing system
• Manage and organize IT knowledge base in Atlassian Confluence

Requirements

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 3+ years of experience in an IT support or helpdesk role
• Demonstrated experience supporting both Mac and Windows environments

Technical Skills

• Strong knowledge of Windows and macOS operating systems
• Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint)
• Familiarity with network protocols and troubleshooting (TCP/IP, DNS, DHCP)
• Understanding of VPN setup and maintenance
• Experience with SSH key management and secure access protocols
• Knowledge of Active Directory and user account management
• Experience with Cisco Meraki network equipment configuration and troubleshooting
• Proficiency with Atlassian tools (Jira, Service Desk, Confluence)
• Experience with GitHub repository management and user access
• Familiarity with Dropbox administration and sharing permissions
• Experience using Slack for team communication and support
• Ability to monitor and interpret service dashboards for system health

Preferred Skills

• Familiarity with scripting and automation tools:
• o PowerShell for Windows automation
• o Python for scripting and automation
• o Terraform for infrastructure as code
• o Ansible for configuration management
• Experience with monitoring tools and service dashboards
• Knowledge of cloud services (AWS, Azure, GCP)
• Understanding of CI/CD pipelines

Soft Skills

• Excellent customer service attitude with strong interpersonal skills
• Clear communication abilities with both technical and non-technical users
• Problem-solving mindset with attention to detail
• Ability to prioritize tasks effectively in a fast-paced environment
• Self-motivated with the ability to work independently when needed

Certifications (Preferred)

• CompTIA A+ Certification
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Apple Certified Support Professional (ACSP)
• ITIL Foundation Certification
• Cisco Meraki Network Associate Certification
• Atlassian Certified in Jira Service Management

Estimated Min Rate: $26.00

Estimated Max Rate: $28.00

What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice