Lead Eligibility Technician 3 - Public Assistance

Alaska Horizon; Alaska; On-site; USD 30,000 - 41,000; Full time

Job summary

Alaska Department of Health is seeking an Eligibility Technician 3 to lead and support eligibility staff, ensuring accurate and timely decisions. The role involves supervisory collaboration, confidential caseload management, and guiding staff through policy interpretation and daily operations.

Applicants should have relevant experience and education, with substitution options noted for related fields. Location opportunities span Anchorage and Wasilla, among other cities statewide.

Qualifications

• Adaptability to changing priorities and demands.
• Analytical thinking and problem solving in complex cases.
• Ability to develop staff through feedback and training.
• Strong interpersonal skills for client and team interactions.
• Knowledge of program rules and eligibility procedures.

Responsibilities

• Lead worker to support staff development and daily operations.
• Provide consistent customer service to clients and partners.
• Review cases, interpret policies, and maintain confidential caseload.
• Assist with fair hearings and support staff and supervisors.
• Manage multiple tasks and competing priorities.

Skills

Adaptability

Analytical Thinking

Developing Others

Interpersonal Skills

Technical Competence

Education

Post-secondary education

Job description

Alaska Department of Health is seeking an Eligibility Technician 3 to lead and support eligibility staff, ensuring accurate and timely decisions. The role involves supervisory collaboration, confidential caseload management, and guiding staff through policy interpretation and daily operations.

Applicants should have relevant experience and education, with substitution options noted for related fields. Location opportunities span Anchorage and Wasilla, among other cities statewide.