Public Assistance Eligibility Specialist – Growth & Impact

State of Alaska; Highland Park (AK); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive benefits package

Job stability

Job summary

State of Alaska is seeking an Eligibility Technician 2 to join the statewide Public Assistance Eligibility Team in Fairbanks. You will help Alaskan families, the elderly, and others access benefits by explaining information and determining eligibility with empathy.

The role emphasizes customer service, clear communication, and accuracy in case processing, with opportunities for professional growth within the Division of Public Assistance. Alaska residency is required for consideration.

Qualifications

• Minimum qualifications include customer service experience, ability to determine program eligibility, and strong communication skills.
• Knowledge of how public assistance programs operate and applicable regulations is preferred.
• Ability to explain complex information clearly and handle sensitive cases with empathy.

Responsibilities

• Serve as part of the statewide Public Assistance Eligibility Team.
• Interact with the public and explain information to determine benefits.
• Support implementation of the eligibility workflow across statewide offices.
• Maintain accurate case records within required timeframes.

Skills

Customer Service

Eligibility Determinations

Technical Competence

Oral and Written Communication

Problem Solving

Education

Associate degree or higher (related field)

Job description

State of Alaska is seeking an Eligibility Technician 2 to join the statewide Public Assistance Eligibility Team in Fairbanks. You will help Alaskan families, the elderly, and others access benefits by explaining information and determining eligibility with empathy.

The role emphasizes customer service, clear communication, and accuracy in case processing, with opportunities for professional growth within the Division of Public Assistance. Alaska residency is required for consideration.