Alaska Eligibility Technician II - Public Assistance Impact

Health; Fairbanks (AK); On-site; USD 45,000 - 65,000; Full time

Job summary

The Department of Health in Alaska is seeking a dedicated Eligibility Technician to join the statewide Public Assistance Eligibility Team in Fairbanks. You will assist residents and others in applying for and determining eligibility for public assistance programs, explaining requirements with empathy and accuracy.

The role emphasizes strong communication, problem solving, and the ability to work within a team to support Alaskans in achieving self-sufficiency.

Qualifications

• Customer service experience in public or client-facing settings.
• Ability to interpret rules, policies, and procedures to determine eligibility.
• Strong technical and data-handling skills to analyze information.

Responsibilities

• Assist Alaskan families and individuals to determine program eligibility and benefits.
• Interact with the public to gather required information empathetically.
• Explain information and requirements clearly to applicants; maintain accurate case records.
• Support statewide eligibility workflow in local Public Assistance offices across the state.

Skills

Customer Service

Eligibility Determinations

Technical Competence

Oral and Written Communication

Problem Solving

Job description

The Department of Health in Alaska is seeking a dedicated Eligibility Technician to join the statewide Public Assistance Eligibility Team in Fairbanks. You will assist residents and others in applying for and determining eligibility for public assistance programs, explaining requirements with empathy and accuracy.

The role emphasizes strong communication, problem solving, and the ability to work within a team to support Alaskans in achieving self-sufficiency.