Eligibility Technician — Public Assistance (Entry Level)

State of Alaska; Juneau (AK); On-site; USD 35,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Twelve paid holidays

Public Employee Retirement System

Job summary

State of Alaska, Department of Health, is seeking an Entry-level Eligibility Technician 1 to support the Division of Public Assistance. The role involves eligibility determinations and client interactions across statewide offices, located in Anchorage, Bethel, Juneau and other sites depending on candidate location.

This position emphasizes attention to detail, policy application, and strong customer service, with a pathway to career growth within policy, administrative or leadership teams.

Qualifications

• One year of experience applying statutes, regulations, program requirements, or similar criteria.
• Experience with explaining policies or training others may be considered.
• Post-secondary education may substitute for experience (2.67 credits = 1 month).

Responsibilities

• Handle case management and workflow with focus on policy and procedures.
• Serve as first point of contact for clients across access points (VCC, lobby, non-lobby).

Skills

Attention to Detail

Computer Skills

Customer Service

Oral and Written Communication

Self-Management

Job description

State of Alaska, Department of Health, is seeking an Entry-level Eligibility Technician 1 to support the Division of Public Assistance. The role involves eligibility determinations and client interactions across statewide offices, located in Anchorage, Bethel, Juneau and other sites depending on candidate location.

This position emphasizes attention to detail, policy application, and strong customer service, with a pathway to career growth within policy, administrative or leadership teams.