Lead Dispatcher & Front-End Operations Coach

AdaptHealth, LLC; Salt Lake City (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

AdaptHealth, LLC is seeking a Lead, Dispatcher to oversee the front-end team, provide training, and guide escalation handling with staff and leadership. The role focuses on efficient routing, delivery scheduling, and patient communication using IT systems to document interactions.

Responsibilities include mentoring, process improvement, and ensuring timely deliveries while maintaining compliance and excellent customer care. A strong background in healthcare admin and routing is preferred.

Qualifications

• Three years' experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management.
• Valid and unrestricted driver's license in state of residence.
• Experience in Medicare certified HME environment preferred.

Responsibilities

• Mentor and guide the team, providing oversight.
• Evaluate business operations and processes using subject matter expertise.
• Identify areas where technical solutions would improve performance.
• Consult across teams and provide mentorship with specialized knowledge.
• Streamline production processes through documented techniques.
• Report team strengths and opportunities to supervisors.

Skills

Decision Making

Analytical skills

Adaptability

Verbal & written communication

Customer service

Microsoft Office

Task prioritization

Tech aptitude

Education

High School Diploma

Associate degree

Tools

Microsoft Office

Job description

AdaptHealth, LLC is seeking a Lead, Dispatcher to oversee the front-end team, provide training, and guide escalation handling with staff and leadership. The role focuses on efficient routing, delivery scheduling, and patient communication using IT systems to document interactions.

Responsibilities include mentoring, process improvement, and ensuring timely deliveries while maintaining compliance and excellent customer care. A strong background in healthcare admin and routing is preferred.