Lead Dispatcher & Front-End Operations Coach

AdaptHealth LLC; Salt Lake City (UT); Vor Ort; USD 48.000 - 70.000; Vollzeit

Zusammenfassung

AdaptHealth LLC is hiring for a Lead, Dispatcher to mentor the frontline team, resolve escalated patient and insurer issues, and partner with leadership to streamline front-end processes. You will route orders, coordinate regional deliveries, and document communications to ensure timely services for patients.

The role requires strong problem solving, communication, and multitasking within a healthcare setting, guiding staff toward compliant, efficient operations.

Qualifikationen

• Decision making and problem solving skills.
• Strong communication, both written and verbal.
• Ability to adapt in a fast-changing environment.
• Experience with customer service and healthcare processes.

Aufgaben

• Mentor and guide the team with oversight and coaching.
• Handle escalated calls from patients or insurance providers.
• Develop process improvements with leadership and implement best practices.
• Route all orders, coordinate regional delivery schedules, and ensure timely delivery.
• Document patient communications and ensure accuracy of delivery details.

Kenntnisse

Decision Making

Analytical Thinking

Adaptability

Verbal & Written

Customer Service

MS Office

Multitasking

Technical Aptitude

Ausbildung

High School Diploma

Associated degree preferred

Jobbeschreibung

AdaptHealth LLC is hiring for a Lead, Dispatcher to mentor the frontline team, resolve escalated patient and insurer issues, and partner with leadership to streamline front-end processes. You will route orders, coordinate regional deliveries, and document communications to ensure timely services for patients.

The role requires strong problem solving, communication, and multitasking within a healthcare setting, guiding staff toward compliant, efficient operations.