Logistics Operations & Dispatch Lead

Advocate Health; West Allis (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Advocate Health is seeking a Dispatch Supervisor to lead a busy department in Wisconsin. You will guide courier and dispatch activities, coordinate with internal and external customers, and ensure accurate scheduling and data integrity.

Experience in dispatch or administration is required, with strong communication and problem-solving skills. The role demands the ability to work in a fast-paced setting, manage multiple tasks, and adapt to changes in procedures.

Qualifications

• 2 years of dispatch, courier, or administrative experience.
• Associate degree or equivalent experience.
• Direct and lead staff on daily activities.
• Excellent communication skills.
• Basic computer skills and standard software familiarity.
• Work in a fast-paced environment and multitask.
• Willingness to work a flexible schedule.

Responsibilities

• Direct department staff on daily activities and monitor productivity.
• Investigate procedure or performance issues and report discrepancies.
• Assist with HR tasks such as interviewing and staff development.
• Interpret policies and communicate procedural changes to staff.
• Perform courier and dispatch duties to maintain staffing.
• Coordinate with internal and external customers on new account implementations.
• Oversee logistics database systems for routing and changes.
• Provide admin support with data spreadsheets and scheduling corrections.
• Assist in reporting logistics metrics.

Skills

Staff leadership

Communication

Basic computer skills

Multitasking

Customer service

Flexible schedule

Education

Associate degree or equivalent experience

Valid Driver’s License

Job description

Advocate Health is seeking a Dispatch Supervisor to lead a busy department in Wisconsin. You will guide courier and dispatch activities, coordinate with internal and external customers, and ensure accurate scheduling and data integrity.

Experience in dispatch or administration is required, with strong communication and problem-solving skills. The role demands the ability to work in a fast-paced setting, manage multiple tasks, and adapt to changes in procedures.