Dispatch Operations Lead

Team Mobile Health Care; Memphis (TN); On-site; USD 85,000 - 115,000; Full time

Job summary

Team Mobile Health Care seeks a System Dispatch Lead to serve as the operational leader for the Communications Department during the assigned shift, providing system-wide oversight of dispatch operations and acting as the primary contact for escalations and service recovery.

The role emphasizes maintaining situational awareness, coordinating with field supervisors and operations staff, guiding dispatch personnel, documenting incidents, and ensuring timely, clear communication to leadership.

Qualifications

• EMS dispatch experience or leadership experience.
• Strong communication, leadership, and problem-solving skills.
• Proficiency with CAD systems, Microsoft Teams, and dispatch tools.
• Ability to multitask and make decisions in a fast-paced environment.

Responsibilities

• Monitor dispatch operations across all communications centers.
• Maintain awareness of pending calls, unit status, staffing levels, and market coverage.
• Identify operational issues and implement corrective actions.
• Assist with resource deployment and system status management.
• Provide real-time guidance and support to dispatch personnel.
• Document operational incidents, escalations, and corrective actions.

Skills

Leadership

Communication

Problem-solving

Multitasking

Decision making

Customer service

Team development

Education

High School Diploma or GED

Tools

CAD systems

Microsoft Teams

Dispatch communications systems

Job description

Team Mobile Health Care seeks a System Dispatch Lead to serve as the operational leader for the Communications Department during the assigned shift, providing system-wide oversight of dispatch operations and acting as the primary contact for escalations and service recovery.

The role emphasizes maintaining situational awareness, coordinating with field supervisors and operations staff, guiding dispatch personnel, documenting incidents, and ensuring timely, clear communication to leadership.