Lead Deputy Director, Benefits Access Center

City of New York; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

City of New York is seeking a Deputy Director for the Family Independence Administration Benefits Access Center in Bronx, NY. The role directs case management, eligibility determinations, and employment-related activities to maximize participant self-sufficiency.

Responsibilities include supervising staff, coordinating across multiple centers, shaping training programs, and advancing welfare-to-work initiatives while ensuring compliance with regulations.

Qualifications

• A baccalaureate degree plus four years of related work experience, including at least 18 months in supervisory/managerial capacity.
• High school diploma or equivalent plus eight years of related experience, with at least 18 months in supervision/management.
• Education and/or experience equivalent to 1 or 2 above, with college credits substituted for experience if applicable.

Responsibilities

• Manage Benefits Access Center staff handling public assistance appeals and eligibility determinations.
• Oversee application and recertification processes to meet timeframes and ensure accuracy.
• Direct activities across multiple centers to minimize wait times and maximize self-sufficiency.
• Determine training needs, develop curricula, monitor attendance and evaluate effectiveness.
• Supervise Welfare Reform initiatives and promote employment over welfare, coordinating with partners.

Education

Baccalaureate degree

High school diploma or equivalent

Education/Experience equivalency

Job description

City of New York is seeking a Deputy Director for the Family Independence Administration Benefits Access Center in Bronx, NY. The role directs case management, eligibility determinations, and employment-related activities to maximize participant self-sufficiency.

Responsibilities include supervising staff, coordinating across multiple centers, shaping training programs, and advancing welfare-to-work initiatives while ensuring compliance with regulations.