Deputy Director, Benefits Access Center

NYC Department of Social Services; New York (NY); On-site; USD 82,000 - 95,000; Full time

Job summary

The NYC Department of Social Services in New York, NY is seeking an Administrative Job Opportunity Specialist NM I to oversee the Benefits Access Center operations, directing case management, eligibility determinations, and employment-support activities at the Bronx location.

Minimum qualifications include a Bachelor's degree with four years of related experience, including 18 months in a supervisory role; strong leadership, organizational, and policy skills are required.

Qualifications

• Minimum qualifications include a Bachelor's degree with four years of related experience, at least 18 months in a supervisory/managerial role; or a four-year high school diploma with eight years' related experience, including 18 months in a supervisory/managerial capacity.
• Equivalent combination of education and experience may be considered; college credits substituted per policy, with the four-year diploma requirement and supervisory experience as described.

Responsibilities

• Oversee Benefits Access Center staff in resolving public assistance client matters; ensure timely openings, changes, denials, and correct entitlements to prevent loss of funds.
• Manage all application and recertification processes to meet eligibility rules and timeframes, improving Fair Hearing outcomes.
• Coordinate with diverse program components (Call Center, Union Square Job Center, Refugee Center, etc.) to maximize service delivery.
• Determine training needs, plan curricula, monitor attendance, and assess effectiveness; lead staff development initiatives.
• Supervise welfare reform initiatives and promote work over welfare, ensuring access to community resources.
• Audit case actions for legality and accuracy; respond to complaints and ensure compliance with federal/state rules.
• Coordinate referrals to child support and external agencies; monitor and improve referrals and outcomes.
• Oversee Fair Hearing process, improve win rates, and ensure timely compliance with decisions.
• Maintain accurate data in centralized MIS for public assistance and food stamp benefits; address system breakdowns promptly.

Skills

Supervisory experience

Leadership

Organizational skills

Deadline-driven

Education

Baccalaureate degree + 4+ years supervisory experience

HS diploma + 8 years experience

Job description

The NYC Department of Social Services in New York, NY is seeking an Administrative Job Opportunity Specialist NM I to oversee the Benefits Access Center operations, directing case management, eligibility determinations, and employment-support activities at the Bronx location.

Minimum qualifications include a Bachelor's degree with four years of related experience, including 18 months in a supervisory role; strong leadership, organizational, and policy skills are required.