CENTER DEPUTY DIRECTOR

NYC Department of Social Services; New York (NY); On-site; USD 82,000 - 95,000; Full time

Job summary

The NYC Department of Social Services in New York, NY is seeking an Administrative Job Opportunity Specialist NM I to oversee the Benefits Access Center operations, directing case management, eligibility determinations, and employment-support activities at the Bronx location.

Minimum qualifications include a Bachelor's degree with four years of related experience, including 18 months in a supervisory role; strong leadership, organizational, and policy skills are required.

Qualifications

• Minimum qualifications include a Bachelor's degree with four years of related experience, at least 18 months in a supervisory/managerial role; or a four-year high school diploma with eight years' related experience, including 18 months in a supervisory/managerial capacity.
• Equivalent combination of education and experience may be considered; college credits substituted per policy, with the four-year diploma requirement and supervisory experience as described.

Responsibilities

• Oversee Benefits Access Center staff in resolving public assistance client matters; ensure timely openings, changes, denials, and correct entitlements to prevent loss of funds.
• Manage all application and recertification processes to meet eligibility rules and timeframes, improving Fair Hearing outcomes.
• Coordinate with diverse program components (Call Center, Union Square Job Center, Refugee Center, etc.) to maximize service delivery.
• Determine training needs, plan curricula, monitor attendance, and assess effectiveness; lead staff development initiatives.
• Supervise welfare reform initiatives and promote work over welfare, ensuring access to community resources.
• Audit case actions for legality and accuracy; respond to complaints and ensure compliance with federal/state rules.
• Coordinate referrals to child support and external agencies; monitor and improve referrals and outcomes.
• Oversee Fair Hearing process, improve win rates, and ensure timely compliance with decisions.
• Maintain accurate data in centralized MIS for public assistance and food stamp benefits; address system breakdowns promptly.

Skills

Supervisory experience

Leadership

Organizational skills

Deadline-driven

Education

Baccalaureate degree + 4+ years supervisory experience

HS diploma + 8 years experience

Job description

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

Family Independence Administration's provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the general direction of the Benefits Access Center Director, with wide latitude for the exercise of independent judgment and initiative, the Deputy Director of a Family independence Administration Job Center is responsible for the organization, direction and supervision of the Case Management, Case Establishment, and the Case Support units which facilitate eligibility determinations for initial and ongoing public assistance benefits and all employment related activities that will enable participants to achieve their maximum level of self-sufficiency.

This position is interchangeable and is utilized in any FIA Benefits Access Centers/Model Office locations or specialized Benefits Access /Model Office location which includes, but is not limited to, the Family Services Call Center, Union Square Job Center, Refugee Job Center, and Residential Treatment Services Center.

The Family Independence Administration (FIA) Is Recruiting For One (1) Administrative Job Opportunity Specialist NM I, To Function As Benefit Access Center Deputy Director, Who Will

• Manage the activities of the Family Independence Administration Benefits Access Center staff involved in the resolution of matters relating to public assistance client appeals, ensuring that Agency's requirements are met for opening, reopening, denial, closing, change in case status and change in benefit entitlements to prevent loss of public funds; ensure compliance with mandated signage being properly posted.
• Manage all aspects of the application and recertification processes for public assistance to ensure that eligibility rules are adhered to and that the required time frames are met in order to increase the Fair Hearing Win rate in that the Benefits Access Center’s case actions are upheld; manage the processing of case actions in accordance with predetermined priorities to measure accuracy and the impact on the payment accuracy rate.
• Assist the Benefits Access Center Director in directing the activities of the various program components of the Family Independence Administration Benefits Access Center/Model Office which includes, but is not limited to, the Family Services Call Center, Veterans Job Center, Union Square Job Center, Refugee Job Center, and Residential Treatment Services Center, the latter of which are designed to facilitate service delivery to specialized populations in order to minimize wait time and assist participants in achieving maximum self-sufficiency.
• Determine training needs of Job Center staff; oversees planning and development of training curriculum; monitors and evaluates training programs to ensure that Agency and program's goals are met; monitor training attendance by staff; assesses training effectiveness and provides feedback to the Director; manages staff development initiatives.
• Supervise the implementation of all Welfare Reform initiatives, including the emphasis of work over welfare, the individual's personal responsibility of seeking employment, the availability of various community resources to satisfy the Agency's goal of assisting public assistance recipients in achieving their highest level of self-sufficiency.
• Evaluate legality and appropriateness of case actions to ensure adherence to Federal, State and Agency regulations by conducting management audits of operating routines, methods and processes for public assistance and food stamps; ensure that the error/fraud reduction programs are followed; respond to service complaints in a timely and accurate manner.
• Oversee proper referrals to the Office of Child Support Enforcement, where appropriate; make referrals to outside agencies, as needed in consultation with specialized Human Resources Administrative staff; such agencies include, but are not limited to, Social Security Administration (SSA), Department of the Aging (DFTA), and Agency for Children's Services (ACS).
• Monitor the Fair Hearing process; improve the Fair Hearing Win rate which measures whether Job Center actions are upheld; provide supervision and leadership to center employees and work closely with supervisory staff to ensure that services are provided appropriately and in a timely manner; ensures timely compliance with Fair Hearing decisions.
• Manage the accuracy and timelines of information entered on to centralized computer systems for the electronic generation of public assistance and food stamp benefits; notify Management Information System (MIS) of breakdowns and ensure the rapid deployment of technical personnel.

Hours/Schedule: 9:00 am - 5:00 pm

Work Location:

#38 Rider, 305 Rider Ave, Bronx NY

ADMINISTRATIVE JOB OPPORTUNITY - 10248

Minimum Qualifications

• A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity; or
• A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to "1" above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; or
• Education and/or experience equivalent to "1" or "2" above. College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year; year of work experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of experience must have been in a supervisory or managerial capacity as described in "1" above.

Preferred Skills

• Well Organized - Knowledge of Cash Assistance Processes - Superior Leadership/Supervisory Skills - Ability to work well in a fast-paced deadline driven environment

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

$82,194.00 - $94,523.00