Regional Benefits Liaison for Public Assistance & SNAP

City of New York; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The City of New York's Family Independence Administration is recruiting for one Associate Benefits Opportunity Specialist III to function as Regional/Administrative Office Liaison and to support center operations for Benefit Access Centers and Food Stamp sites.

Under supervision, the role supervises interviews, handles inquiries, and ensures eligibility determinations are completed in a timely, compliant manner, with frequent site visits and staff training responsibilities.

Qualifications

• A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience in social/human services or related setting, providing client services or employment planning/counseling.
• A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience as Benefits Opportunity Specialist or as described above.
• A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience as described in one (1) above.
• College credits may be substituted for this experience on the basis of 60 credits for 9 months of the work experience described above; at least 18 months of full-time satisfactory experience as Benefits Opportunity Specialist or related work required.

Responsibilities

• Represent and assist FIA leadership in day-to-day administration of FIA Benefit Access Centers and Food Stamp operations.
• Monitor interviews and ensure timely public assistance determinations.
• Respond to inquiries from Legal Services, Council Members and Advocates regarding Welfare Reforms initiatives.
• Review and edit written complaints; ensure responses meet policy and regulatory requirements.
• Monitor Fair Hearing compliance; prepare updates and follow up on outstanding cases.
• Visit centers to assess efficiency, develop corrective action plans, and implement improvements.
• Provide technical support to Center Managers to improve performance and productivity.
• Assist in staff training on agency policies and procedures and maintain proper records.

Education

High school diploma or educational equivalent

Bachelor's degree from an accredited college

Bachelor's degree + 18 months of relevant experience as Benefits Opportunity Specialist

60 semester credits substituted for work experience

Job description

The City of New York's Family Independence Administration is recruiting for one Associate Benefits Opportunity Specialist III to function as Regional/Administrative Office Liaison and to support center operations for Benefit Access Centers and Food Stamp sites.

Under supervision, the role supervises interviews, handles inquiries, and ensures eligibility determinations are completed in a timely, compliant manner, with frequent site visits and staff training responsibilities.