Regional Benefits Operations Manager

City of New York; New York (NY); On-site; USD 81,000 - 123,000; Full time

Job summary

The New York City Department of Social Services invites applications for the Administrative Job Opportunity Specialist role under FIA/Benefits Access Center. The Deputy Regional Manager will supervise BOS staff, oversee eligibility determinations, and guide program development to promote self-sufficiency.

Primary duties include leading cross-agency meetings, supervising audits, and implementing corrective actions while ensuring compliance with federal and state regulations.

Qualifications

• Bachelor's degree plus four years of relevant work experience with supervisory/managerial capacity; or
• High school diploma plus eight years of experience including 18 months in supervisory/managerial capacity; or
• Education/experience equivalent to 1 or 2 above.

Responsibilities

• Supervise BOS staff and evaluate eligibility for cash assistance and employment services.
• Lead program planning meetings with FIA/HRA management, Mayoral staff, and other agencies; provide feedback to leadership.
• Direct management audits of Benefits Access Center operations and implement corrective actions.
• Coordinate with executive leadership on staff training and implementation of new procedures.
• Advise on staffing, site needs, and relocation recommendations; supervise staff assignments.
• Participate in devising revised forms, procedures, and office practices; oversee pilots as needed.

Skills

Supervisory experience

Administrative leadership

Education

Bachelor's degree

Job description

The New York City Department of Social Services invites applications for the Administrative Job Opportunity Specialist role under FIA/Benefits Access Center. The Deputy Regional Manager will supervise BOS staff, oversee eligibility determinations, and guide program development to promote self-sufficiency.

Primary duties include leading cross-agency meetings, supervising audits, and implementing corrective actions while ensuring compliance with federal and state regulations.