Job Center Director, Public Benefits & Employment

Hra/Dept of Social Services; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

The Department of Social Services (DSS) within New York City governs the Family Independence Administration (FIA) and operates across multiple Job Centers, including Union Square and Refugee Centers. The Job Center Director will supervise on-site management, ensure service delivery of public assistance and food stamp benefits, and advance performance metrics.

Under the Deputy Regional Managers, the role requires directing recertifications, training, and coordination with city agencies, elected

Qualifications

• Bachelor's degree plus four years of full-time experience in employment or economic support services, including supervisory work.
• Experience supervising FIA Job Centers is highly desirable.
• Knowledge of city, state and federal public assistance programs.

Responsibilities

• Direct the on-site management of FIA Job Centers and model offices to ensure timely public assistance delivery.
• Oversee recertification and eligibility activities in compliance with mandates.
• Lead staff training, performance reporting, and coordination with city agencies.
• Maintain relationships with community organizations and elected officials within the Center's area.
• Ensure adherence to Welfare Reform requirements and Back-To-Work initiatives.

Skills

Supervisory experience

Public assistance knowledge

Policy compliance

Staff development

Education

Bachelor's degree

High school diploma + 8 years experience

Job description

The Department of Social Services (DSS) within New York City governs the Family Independence Administration (FIA) and operates across multiple Job Centers, including Union Square and Refugee Centers. The Job Center Director will supervise on-site management, ensure service delivery of public assistance and food stamp benefits, and advance performance metrics.

Under the Deputy Regional Managers, the role requires directing recertifications, training, and coordination with city agencies, elected