Lead Data Center Technician & Uptime Champion

Tierpoint LLC; Fort Worth (TX); On-site; USD 34,632 - 51,949; Full time

Job summary

Tierpoint LLC is seeking a Lead Operations Technician in Fort Worth, Texas, responsible for overseeing daily operations and maintenance of the data center's infrastructure. The role includes providing technical expertise, managing vendor relationships, and mentoring a team of technicians.

The ideal candidate will have knowledge of TCP/IP and experience with Windows and Linux servers. Strong problem-solving skills and customer interaction experience are essential. The position offers a shift schedule of Sunday to Wednesday from 9:00 am to 5:00 pm.

Qualifications

• Knowledge of TCP/IP, LAN and WAN technology.
• Personal motivation and enthusiasm are a must.
• Ability to distinguish between low and high impact problems.

Responsibilities

• Oversee daily operations to ensure maximum uptime.
• Coordinate maintenance activities and upgrades.
• Monitor and respond to alerts related to system performance.

Skills

Knowledge of TCP/IP

Previous experience with a ticketing system

Customer interaction experience

Windows and Linux server experience

MS Office Suite proficiency

Education

3+ years in a customer service/help desk environment

Tools

Ticketing Systems

Job description

Tierpoint LLC is seeking a Lead Operations Technician in Fort Worth, Texas, responsible for overseeing daily operations and maintenance of the data center's infrastructure. The role includes providing technical expertise, managing vendor relationships, and mentoring a team of technicians.

The ideal candidate will have knowledge of TCP/IP and experience with Windows and Linux servers. Strong problem-solving skills and customer interaction experience are essential. The position offers a shift schedule of Sunday to Wednesday from 9:00 am to 5:00 pm.