Data Center Operations Lead

TierPoint, LLC.; Fort Worth (TX); On-site; USD 34,632 - 51,949; Full time

Job summary

TierPoint, LLC. is looking for a Lead Operations Technician in Fort Worth, Texas, to supervise daily operations and ensure optimal performance of data center systems. This role entails mentoring a team, troubleshooting complex issues, and adhering to operational standards.

The ideal candidate will have experience with Windows and Linux servers, proficiency in TCP/IP technologies, and a customer-centric approach. Shift work may be required, and candidates must be prepared for a dynamic environment.

Qualifications

• Must have 3+ years of experience in customer service or technical support.
• Ability to troubleshoot hardware, connectivity, and environmental issues.
• Experience in data center operations and compliance.

Responsibilities

• Oversee daily operations to ensure maximum uptime and performance.
• Supervise and mentor a team of technicians.
• Monitor and respond to alerts regarding power and cooling.

Skills

Knowledge of TCP/IP, LAN and WAN technology

Experience and knowledge of Windows and Linux-based servers

Proficiency in using MS Office Suite

Ability to work around high voltage or mechanical equipment

Previous experience with a ticketing system

Customer interaction experience

Job description

TierPoint, LLC. is looking for a Lead Operations Technician in Fort Worth, Texas, to supervise daily operations and ensure optimal performance of data center systems. This role entails mentoring a team, troubleshooting complex issues, and adhering to operational standards.

The ideal candidate will have experience with Windows and Linux servers, proficiency in TCP/IP technologies, and a customer-centric approach. Shift work may be required, and candidates must be prepared for a dynamic environment.