Lead Data Center Technician – Optical Transport & CoLo

Ericsson GmbH; Columbus (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

Ericsson Inc. in New Albany, Ohio is seeking a Lead Data Center Technician to guide optical transport and infrastructure work in customer data centers and co-locations.

You will oversee installations, migrations, and break/fix activities, coordinating with vendors and ensuring safety and quality standards are met. Strong customer-facing communication is essential for success in this role.

Qualifications

• 3–15 years of experience in data center operations or similar environments with customer interaction.
• Hands-on experience with single-mode and multi-mode fiber and structured cabling.
• Experience with optical testing and transport troubleshooting.
• Experience leading a team and coordinating with customers.

Responsibilities

• Conduct daily audits of work at customer data centers and provide feedback to technicians.
• Interact with customers via ticketing tools or in person; provide reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation and migrations.
• Conduct and supervise optical testing using meters, sources, VFLs, OTDRs and test sets.
• Deliver services by following MoPs, engineering docs, vendor docs and network diagrams.
• Read cut sheets and network designs to ensure proper port connections and cable management.

Skills

data center operations

fiber optic cabling

optical testing

team leadership

customer communication

documentation skills

Tools

optical power meters

stabilized light sources

VFLs

OTDRs

test sets

Job description

Ericsson Inc. in New Albany, Ohio is seeking a Lead Data Center Technician to guide optical transport and infrastructure work in customer data centers and co-locations.

You will oversee installations, migrations, and break/fix activities, coordinating with vendors and ensuring safety and quality standards are met. Strong customer-facing communication is essential for success in this role.