Lead Data Center Technician – Optical & Co-Location Ops

Ericsson; Columbus (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

Ericsson Inc. in New Albany, Ohio is seeking a Lead Data Center Technician to lead work in customer environments and co-locations. You will ensure reliable installation, maintenance, and operation of optical transport and infrastructure.

You will interface with customers and vendors, maintaining high standards of quality across installations, migrations, remediation, break/fix, and remote hands services. The ideal candidate has 3–15 years in data center ops, strong fiber optics and optical

Qualifications

• 3–15 years of experience in data center operations or similar technical environment with direct customer interaction.
• Strong hands-on experience with connectorized fiber optic cabling (single-mode and multi-mode), LC, fan-outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Proven experience leading a team.
• Strong written and verbal English for customer-facing communications.
• Excellent organizational, administrative, and documentation skills using customer applications/Microsoft Office.

Responsibilities

• Conduct daily audits of work in customer data centers and provide feedback to technicians.
• Interact with customers via ticketing tools or in person, providing clear reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation, and migration activities.
• Perform and supervise optical testing and troubleshooting with listed tools.
• Deliver services by following Methods of Procedure and engineering documents.
• Read cut sheets and network design docs to ensure correct port connections and cable management.

Skills

Fiber optic cabling

Optical testing

Team leadership

Customer communication

Documentation

Safety standards

Tools

Optical power meters

Stabilized light sources

VFLs

OTDRs

Test sets

Job description

Ericsson Inc. in New Albany, Ohio is seeking a Lead Data Center Technician to lead work in customer environments and co-locations. You will ensure reliable installation, maintenance, and operation of optical transport and infrastructure.

You will interface with customers and vendors, maintaining high standards of quality across installations, migrations, remediation, break/fix, and remote hands services. The ideal candidate has 3–15 years in data center ops, strong fiber optics and optical