Senior Store Service & Production Lead

FedEx Office; San Francisco (CA); On-site; USD 32,000 - 37,000; Full time

Job summary

FedEx Office in San Francisco, CA is seeking a Lead Consultant to manage customer orders, oversee print and shipping services, and coordinate store activities. You will provide pricing, recommend FedEx Office products, and supervise production from intake to delivery.

The role emphasizes consultative selling, leadership on shift, and ensuring quality throughout the production process while maintaining strong customer focus.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, gives pricing information, performs consultative selling to customers, and recommends FedEx Office products and services.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.

Skills

Customer service

Communication skills

Consultative selling

POS operation

Education

High school diploma

Tools

POS terminal operation

Job description

FedEx Office in San Francisco, CA is seeking a Lead Consultant to manage customer orders, oversee print and shipping services, and coordinate store activities. You will provide pricing, recommend FedEx Office products, and supervise production from intake to delivery.

The role emphasizes consultative selling, leadership on shift, and ensuring quality throughout the production process while maintaining strong customer focus.